Lead Consultant

23 hours ago

Bengaluru, Karnataka, India Infosys Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Key Responsibilities:Role Lead ConsultantThe role is of a Lead Consultant Digital Transformation DTSAs part of DTS Practice the Lead Consultant shall play a key anchoring role in crafting solutions work on RFXs and act as a thought leader internally and externally to potential clients during pursuit cycle for CS AnalyticsThe role has ample opportunities for growth learning and exposure in one of the fastest growing practices within Infosys BPM and Digital Transformation Services as wellResponsibilitiesAs a Lead Consultant in the DTS team you willBe part of Customer Service Unit AI practice within DTS Practice Development Solution DesignBe responsible for business development efforts response to RFXs creation of collaterals and presales supportDevelop thought leadership Point of Views demos use cases collaterals to support Customer Service Analytics AI pursuits solution design effortsAdditional Responsibilities:Work Experience8 years experience in the Customer Services Service Desk domain extensive work experience in Contact center Analytics consulting solution design role in Digital organizations practicesAt least 6 years experience in Contact Center Analytics Solution Design crafting analytical solutions providing insights from these analytics for clients to improve Performance and business metricsCandidates interested or having experience in only project delivery organizations need not applySkills Must HaveStrong analytics consulting and solution development skills and business acumen in addition to quantitative and analytical capabilitiesExpertise in any of the following at the minimum includingo Domain Customer service Contact Center Service desk Help desk in any industry verticalo Analytics Contact Center Analytics Contact Elimination Analytics Generate business operational and business insights from contact center data like call data chat data etco AI ML Data Science Skills in Statistical modeling and Machine LearningFunction as a Subject Matter Expert for Contact Center within the Analytics AI PracticeStrong experience in CS Analytics domain in areas like Hands on model development PD LGD EADExposure to some of the widely used analytics techniques like Logistic Regression Random Forest Support Vector Machine Time Series Forecasting Text Analytics Speech Analytics etcis requiredExcellent experience in Python R SQL Excel Decision Trees CART SEM Forecasting techniques and tools like regression correlation etcWillingness to work in a startup type hands on environment across different time zones often under strict timelinesThis not being a project delivery role ability to conceive new solutions offerings relevant to industry demand and take them to market through sales functions is extremely importantExcellent PowerPoint and presentation skillsSkills Good to HaveHands on experience with any of the analytical tools R Python etcWhat We Are Looking ForBasicPost Graduate or MBA preferred from Tier 1 institutions with graduation in Engineering Mathematics Operations Research ScienceSmart self driven highly focused self motivated people with top notch communication skills intellectual curiosity and passion for fast changing FS industryDemonstrated experience in building practice in a startup type environment and having led solution design in similar organizationPreferred Skills:BPM->Leadership - JL6B

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