Current jobs related to Ops Sup Analyst 1 - Chennai - Citi

  • Ops Sup Analyst 1

    2 weeks ago

    Chennai, India Citi Full time US$ 80,000 - US$ 1,20,000 per year

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • Urgent Ops Sup Analyst 1

    6 days ago

    Chennai, Tamil Nadu, India Citigroup Full time

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services including but not limited to record documentation maintenance storage retrieval of records account maintenance imaging and the opening of accounts in coordination with the Operations - Core Team Additionally the Ops Sup Analyst 1 serves as the...

  • Ops Support

    3 days ago

    Chennai, India Citi Full time

    The Ops Sup Analyst 1 is responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the liaison between operations...

  • Ops Sup Supervisor

    7 days ago

    Chennai, India Citi Full time

    The Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...

  • Screening Ops- Investigator

    4 days ago

    Chennai, India Citi Full time

    The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as...

  • Ops Sup Analyst 2

    13 hours ago

    Chennai, Tamil Nadu, India Citi Full time US$ 90,000 - US$ 1,20,000 per year

    Responsibilities:CSIPL (Citi Services India Private Limited) partners provide critical support to the Account Opening process, encompassing both the establishment and ongoing servicing of Retail Bank Accounts in strict adherence to regulatory guidelines. This support extends to a diverse range of functions, including financial adjustments for accounts,...

  • Ops Sup Manager

    12 hours ago

    Chennai, Tamil Nadu, India Citi Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    The Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment...

  • Ops Sup Sr Manager

    6 days ago

    Chennai, Tamil Nadu, India Citigroup Full time

    The Ops Sup Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team The overall objective of this role is to ensure the seamless delivery of operations support services in...

  • Operation Support

    7 days ago

    Chennai, India Citi Full time

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...

  • Officer Cards Operations

    6 days ago

    Chennai, India Citi Full time

    The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 1 serves as the...

Ops Sup Analyst 1

2 weeks ago

Chennai, India Citi Full time US$ 80,000 - US$ 1,20,000 per year

The Ops Sup Analyst is a position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance and support Voice leadership team based out of India and Philippines on various deliverables. . The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities:

  • Support sites in the set-up of new vendor employees in Fieldglass

  • EERS Reviews - Perform reviews for all offshore staff every 6 months. Review of all entitlements for compliance accuracy.
  • Maintain Entitlement document by function
  • Complete CMP and Market Place orders as needed
  • Remove access for termed employees
  • Approve One Approval requests - Requires a review of requested items to ensure accuracy for the assigned LOB and entitlements.
  • Manage ERU, Comp O1, Adjustment Tickets and Key Risk feedback. This requires sending the issue to the appropriate site, providing all updates and track that they are completed timely
  • Partner with C2S team for review of and closure of all compliance issues
  • Follow up with each site on completion of all Citi required training
  • Follow up with sites on Pending queue completion
  • Manage weekly staffing models
  • Send out daily complaints capture MIS
  • Download and distribute monthly site scorecards
  • Tester coordination for COB and turnover testing Send huddle notes to each site for review

Qualifications:

  • Previous relevant experience on voice operations preferred
  • Proficient in Microsoft Office
  • General knowledge of client reporting across the industry and our competitors
  • Working knowledge of SQL environments and database queries
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills

Education:

  • Bachelor's degree/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Job Family Group:

Operations - Core

Job Family:

Operations Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.