Senior Manager

About Lauritz Knudsen Electrical and Automation

Lauritz Knudsen Electrical and Automation (A unit of Schneider Electric India Pvt. Ltd.) is a pioneering electrical and automation brand with a rich legacy of over 70 years in India. We offer a comprehensive portfolio of low-voltage switchgear, medium-voltage switchgear, automation solutions, software, and services catering to diverse segments, including homes, agriculture, buildings, infrastructure, and industry.

L&T Switchgear is now Lauritz Knudsen Electrical & Automation.

Position Title:   Manager / Senior Manager - Business Analyst for Sales

Education Qualification:  Bachelor's or master's degree in business, IT, or related field (engineering).

Experience: 5 – 10 years

Role & responsibilities

Key Responsibilities:

1. SFDC (Salesforce):

• Lead initiatives across Sales Cloud, Service Cloud, and Marketing Cloud.
• Manage end-to-end business cycles: Lead to Opportunity, Quote to Order, and Order to Cash Collection.
• Drive digital automation and user experience optimization.
• Coordinate cross-functional projects integrating multiple stakeholders and systems.

• Enhance channel partner experience across onboarding, deboarding, and operational workflows.
• Ensure data accuracy and integrity across all DMS modules.
• Collaborate with sales, service, product, marketing, finance, channel and other teams to improve partner-facing features.

• Ensure seamless integration with SFDC across modules.
• Monitor and validate SOAP-based integrations for accuracy and performance.
• Support business process mapping and system harmonization.

• Develop and maintain data analytics dashboards and visualizations.
• Translate business requirements into actionable insights using Python scripts and Tableau reports.
• Use Python to ensure the data accuracy and validation checks for

Additional Responsibilities:

1. Documentation & Planning:

• Create and maintain Business Requirement Documents (BRD) and System Requirement Specifications (SRS).
• Define and manage product roadmaps, aligning with business goals and timelines.
• Document workflows and knowledge bases using Confluence.

• Manage and track user stories, epics, and tasks in JIRA.
• Participate in sprint planning, retrospectives, and daily standup.
• Collaborate with Product Owners and Scrum Masters to ensure delivery time.

• Apply RGF (Requirement Governance Framework) to ensure compliance and traceability.
• Conduct impact analysis and change management assessments.

Key Roles Performed by the Business Analyst:

1. Business Excellence: Champion innovative ideas and process improvements to enhance customer delight and operational efficiency.
2. Requirement Gathering: Gather, analyse, and document business needs into clear, actionable formats for developers and stakeholders.
3. Developer Liaison: Act as the single point of contact for development teams, ensuring clarity and alignment on deliverables.
4. UAT Testing: Conduct thorough User Acceptance Testing across all scenarios to validate functionality and performance.
5. User Enablement: Deliver training sessions and onboarding support for end-users and technical teams.
6. Release Communication: Prepare and distribute release notes and user communications for new features and updates.
7. Change Management: Monitor adoption and sustain changes through feedback/helpdesk loops and continuous improvement.
8. Analytics & Insights: Track usage of owned modules and provide data-driven insights for optimisation and strategic planning.

Qualifications:

1. Bachelor's or master's degree in business, IT, or related field (engineering).
2. 5–10 years of experience as a Business Analyst in a product-based environment.
3. Strong understanding of CRM, ERP, DMS, and data visualization tools.
4. Hands-on experience with JIRA, Confluence, SFDC, SAP, Python, and Tableau.

Excellent communication, stakeholder management, and analytical skills

Looking to make an IMPACT with your career?

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We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

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