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Key Accounts Manager
2 weeks ago
Role Title Manager Key Accounts Management
Role Purpose
Key Accounts role is responsible for managing and nurturing strategic relationships with the
company's most important clients to drive long-term growth, profitability, and customer satisfaction.
This role serves as the primary point of contact for key clients, ensuring their needs are met with
tailored solutions while aligning accounting strategies with broader business objectives. The Key
Accounts manager is tasked with deepening client partnerships, identifying new business
opportunities within existing accounts, and working cross-functionally to deliver exceptional service
and value, thereby maximizing revenue retention and expansion.
Key
Accountability
Area
• Client Relationship Management
• Build, maintain, and strengthen long-term relationships with key customers.
• Serve as the main point of contact, ensuring high levels of customer satisfaction and loyalty.
• Account Growth and Retention
• Identify opportunities to grow revenue within key accounts through upselling, cross-selling,
and renewals.
• Develop customized account plans and strategies to meet clients evolving needs.
• Strategic Planning and Execution
• Create and implement strategic account plans aligned with overall business goals.
• Monitor account performance against targets and KPIs, and adjust strategies accordingly.
• Cross-Functional Collaboration
• Work closely with internal teams (sales, marketing, operations, product, finance) to ensure
seamless service delivery.
• Communicate client feedback and market insights to inform business development and
product improvement.
• Contract Negotiation and Compliance
• Lead contract negotiations with key accounts, ensuring mutually beneficial agreements.
• Ensure adherence to contractual obligations and manage risk appropriately.
• Market Intelligence and Reporting
• Stay informed about market trends, competitor activities, and client developments.
• Provide regular reporting on account status, risks, opportunities, and forecasts to leadership.
Interested candidate can share their profile on
