Product Manager – Platforms

Join us in bringing joy to customer experience.  Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.   

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. 

We are looking for a highly skilled Platform Product Manager to own the vision, strategy, and execution of our core technology platform. This role is focused on building the foundational capabilities, tools, and services that power all of our products, ensuring they are scalable, secure, and efficient. You will work closely with engineering, architecture, and operations teams to deliver platform features that accelerate product development and improve system reliability.

Key Responsibilities:

1. Product Strategy & Roadmap
   1. Define and drive the vision, strategy, and roadmap for core platform services.
   2. Prioritize initiatives based on technical scalability, operational efficiency, and business impact.
   3. Align platform evolution with product line needs, ensuring cross-product consistency and reusability.
2. Feature Development & Execution
   1. Lead the delivery of platform services such as unified logging, real-time monitoring and alerting, usage tracking and billing enablement, and centralized configuration management.
   2. Partner with engineering to implement high-availability and disaster recovery strategies across all environments.
   3. Define product requirements, technical specifications, and success metrics for platform initiatives.
3. Infrastructure & Operations Enablement
   1. Collaborate with DevOps and architecture teams to optimize the AWS tech stack for performance, reliability, and cost efficiency.
   2. Ensure best practices for observability, including system health dashboards, proactive alerting, and root cause analysis workflows.
   3. Support operational scalability by standardizing tools and processes across teams.
4. Security, Compliance and Reliability
   1. Integrate platform-level security controls, access management, and compliance requirements into design and implementation.
   2. Ensure platform resilience with automated failover, backup, and recovery mechanisms.
   3. Partner with InfoSec to align with corporate security and audit requirements.
5. Stakeholder collaboration and Adoption
   1. Partner with product managers across different products to ensure platform capabilities meet their needs.
   2. Gather feedback from internal stakeholders, support teams, and customers to continuously improve platform usability and performance.
   3. Promote awareness and adoption of platform features across the organization.

Qualifications & Experience:

• 7+ years of product management experience, with at least 3 years focused on platform, infrastructure, or DevOps-related products.
• Strong understanding of AWS cloud services (e.g., Lambda, API Gateway, Cognito, S3, EC2, CloudWatch, RDS, DynamoDB).
• Experience with modern data platforms and databases (Snowflake, SQL, Redis, DynamoDB).
• Proven track record in delivering observability solutions (logging, monitoring, alerting) and high-availability systems.
• Familiarity with usage metering, billing enablement, and cost optimization strategies in cloud environments.
• Strong technical background with the ability to engage effectively with engineering teams.
• Excellent communication, stakeholder management, and prioritization skills.
• Ability to operate in a fast-paced, dynamic environment with multiple priorities.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer. 

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Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.