Commercial Administrator

About the company:

Making Trade Happen

Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corporate culture across the world. Together, we work towards one objective: facilitating trade by helping our 50,000 corporate clients develop their businesses.

With 75 years of experience, Coface is a leader in the credit insurance and risk management market. We have also developed a range of other value-added services, including factoring, debt collection, Single Risk insurance, bonding, and information services.

As a close-knit, international organisation at the core of the global economy, Coface offers an enriching work experience on several levels: relational, professional, and cultural.

Every day, our teams are making trade happen. Join us

MISSION:

Support the Asia Pacific Commercial Information teams by providing services on a full range of support tasks including but not limited to, offers, contract issuing, renewal support, documentation and tariffication for prospects, invoicing, service questions and request from clients on reports and rating.

Ideal Candidate:

Experience and Skills - Either B. Com fresher who is proactive and have good comm skills or 1-year experienced candidate with Customer service skills.

The job description:

• Providing product and service information, resolving product and service problems.
• Clarifying customer's complaint, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, and following up to ensure resolution. Enhance customer experience across the life cycle through service and complaint resolution frameworks.
• Timely resolution of customer grievances.
• Coordinate with Legal / Compliance departments in resolution of regulator complaints.
• Driving Adoption and Penetration of new technology and systems to improve customer service
• Continuous engagement with internal partners for performance outcomes, deliverables, improvements.
• Assists in preparing global monthly/weekly reports, dashboards and metrics, and presents results and recommendations to a variety of audiences, including executive management
• Analyzes and reports on business performance by means of: Monthly performance, product/market/customer/integral profitability and Pricing/margin analysis.
• Contract management, Endorsements, invoicing and customer account creations using CRM tools.
• Provide support and maintenance to existing management information systems (MIS).
• Develops MIS documentation to allow for smooth operations and easy system maintenance.
• Provide strong reporting and analytical information support to management team.
• Generate both periodic and ad hoc reports as needed. Prepare presentations, Graphs and analytical reports.
• Analyze business information to identify process improvements for increasing business efficiency and effectiveness.
• Support the Manager in rolling out the new Projects and Initiatives and also updating on the progress and its impact.

Required Skills & Experience:

• Demonstrates proactive attitude
• Demonstrate ability to complete task accurately and on time with minimum supervision.
• Demonstrates teamwork both with function and across functions to achieve the overall company goals
• Able to understand the problem and effectively communicate the solution to the commercials/customers
• Sound knowledge about the process and guidelines and the requirements of the commercials/ clients
• To pursue continuous improvement by seeking ways to develop products, services or processes for increased efficiency or effectiveness, regardless of where the product, service or process started.
• Strong interpersonal skills and able to work well with all levels across the region
• Provide input to ensure ongoing improvements and developments of existing workflows for the commercial team

Key Qualifications & Experience:

• Years Experience (Preferably in customer service domain)/ fresher who is proactive and have good comm skills or 1-year experienced candidate with Customer service skills, Knowledge in Excel, Outlook.

What can we offer you?

• Flexible working model: up to 3days of home office per week after the 1st month
• Opportunities to learn: 450Euro budget every year for training, languages platform, e-learning platform, dedicated development program
• Career opportunities: Opportunity to build your career (both locally and internationally) in a large global company, one of the world leaders in its field

Diversity, Equity & Inclusion:

Coface aims to be a leader in Diversity, Equity, and Inclusion within the Trade Credit-Insurance industry. We are committed to creating an environment where every employee can thrive, fostering a culture of belonging and fairness. By attracting top talent from diverse backgrounds, we strive to be a model for an inclusive employee experience.

As an equal opportunity employer, Coface welcomes all qualified applicants without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or any other legally protected characteristics.