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Payments Operation Executive
2 weeks ago
Key Responsibilities
Manage payment experience including monitoring payment processing systems and
resolving payment issues and exceptions in order to provide an exceptional customer
experienceManage payment experience
Leverage technology as well as internal and external product solutions to achieve the scale
through automation and defect elimination
Monitor 24x7 payment success rates across banks, payment gateways, and partners and
continually improve the same through operational initiatives
Manage partner evaluation, onboarding, commercial negotiations, service levels
Manage cross-functional stakeholders across customer support, tech, product,business,
risk, compliance, legal and external stakeholders across banks, processors, and networks
Work with leadership, customers and business partners to make sure the scope and
direction of the roadmap and individual projects are driven clearly with concise updates to
stakeholders
Requirements:
Possess at least 3
Have delivered six sigma projects to improve operations efficiency
Have the ability in understanding of operational risks and thereby develop solutions in
mitigating those risks
Possess strong analytical and quantitative skills; ability to use hard data and metrics to back
up assumptions, recommendations, and drive actions
Have an established track record of exceeding targets, KPIs & SLAs
Are a hustler who can contribute above and beyond the call of duty
Possess excellent written and verbal communication skills, identify and communicate with
tech, product, business, and leadership
