Payments Operation Executive

1 week ago

Bengaluru, Karnataka, India Wealthy Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Key Responsibilities

Manage payment experience including monitoring payment processing systems and

resolving payment issues and exceptions in order to provide an exceptional customer

experienceManage payment experience

Leverage technology as well as internal and external product solutions to achieve the scale

through automation and defect elimination

Monitor 24x7 payment success rates across banks, payment gateways, and partners and

continually improve the same through operational initiatives

Manage partner evaluation, onboarding, commercial negotiations, service levels

Manage cross-functional stakeholders across customer support, tech, product,business,

risk, compliance, legal and external stakeholders across banks, processors, and networks

Work with leadership, customers and business partners to make sure the scope and

direction of the roadmap and individual projects are driven clearly with concise updates to

stakeholders

Requirements:

Possess at least 3

Have delivered six sigma projects to improve operations efficiency

Have the ability in understanding of operational risks and thereby develop solutions in

mitigating those risks

Possess strong analytical and quantitative skills; ability to use hard data and metrics to back

up assumptions, recommendations, and drive actions

Have an established track record of exceeding targets, KPIs & SLAs

Are a hustler who can contribute above and beyond the call of duty

Possess excellent written and verbal communication skills, identify and communicate with

tech, product, business, and leadership

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