Retail Outlet Manager

9 hours ago

Thiruvananthapuram, Kerala, India BANGLAVIL GROUP OF COMPANIES Full time ₹ 3,00,000 - ₹ 3,50,000 per year

Position Overview

The Outlet Manager is responsible for the overall management, performance, and operational excellence of the Cake World outlet. This role ensures smooth day-to-day operations, sales growth, staff performance, customer satisfaction, and strict adherence to company standards.

Key Responsibilities1. Sales & Business Performance

  • Achieve daily, weekly, and monthly sales targets.
  • Monitor product availability, fast-moving items, and introduce upselling techniques.
  • Implement promotions, new product launches, and festive campaigns at the outlet.
  • Analyse sales reports and identify improvement areas.

2. Customer Service Excellence

  • Ensure high standards of customer service and create a pleasant shopping experience.
  • Handle customer complaints promptly and professionally.
  • Maintain zero pending complaints through continuous follow-up and service recovery.

3. Team Management

  • Schedule, supervise, and guide outlet staff.
  • Maintain staff grooming standards, punctuality, and discipline.
  • Provide on-the-job training for sales, product knowledge, hygiene, customer service, and SOPs.
  • Encourage team motivation and maintain a positive working atmosphere.

4. Operational Management

  • Oversee daily shop operations including storefront cleanliness, display arrangements, and product presentation.
  • Ensure strict implementation of SOPs (Sales, Inventory, Hygiene, Cash Handling, Order Taking, etc.).
  • Manage opening and closing duties (SOD/POD).
  • Ensure accurate KOT/Billing process.

5. Inventory & Stock Management

  • Maintain correct stock levels and ensure no overstocking or stock shortage.
  • Monitor daily wastage and take preventive actions.
  • Check expiry dates, FIFO practice, and ensure quality/quantity accuracy.
  • Coordinate with warehouse for timely product replenishment.

6. Cash & Finance Control

  • Handle daily cash reconciliation, POS settlement, and maintain zero discrepancies.
  • Submit daily sales reports and financial documents on time.
  • Ensure stock and cash audit readiness at all times.

7. Hygiene & Food Safety

  • Maintain 100% hygiene and cleanliness in the outlet.
  • Ensure staff follow personal hygiene standards and safety protocols.
  • Comply with FSSAI guidelines and food handling procedures.

8. Compliance & Documentation

  • Maintain all required registers, documents, training sheets, complaint logs, SOD/POD, and quality checklists.
  • Ensure company policies, rules, and HR guidelines are strictly followed.

Required Skills & Qualifications

  • Minimum 2–3 years of experience in retail / F&B / bakery outlet management.
  • Strong leadership and team-handling skills.
  • Good communication and customer service skills.
  • Basic computer knowledge (POS, Excel, email).
  • Ability to work under pressure and manage peak hours.
  • Problem-solving and decision-making abilities.

Key Performance Indicators (KPIs)

  • Daily Sales Achievement
  • Walk-In Growth
  • New Product Sales %
  • Zero Pending Customer Complaints
  • Staff Grooming & Punctuality
  • Wastage Control %
  • Stock Accuracy
  • Zero Cash/Inventory Discrepancy

Working Conditions

  • Flexible to work shifts, weekends, and festival seasons.
  • Ability to manage long standing hours in a retail environment.

Job Type: Full-time

Pay: ₹25, ₹35,000.00 per month

Work Location: In person

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