Customer Support Team Lead

2 weeks ago

Delhi, Delhi, India ShftX tech Private Limited Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Role & responsibilities:

The Customer Support Executive will be responsible for handling Team members & customer inquiries, providing solutions, and ensuring customer satisfaction across various communication channels (phone, email, live chat, etc.). This individual will demonstrate a strong understanding of our products and services, as well as exceptional problem-solving skills to provide timely and efficient resolutions.

Key Responsibilities:

  • Customer Interaction: Respond to customer inquiries via phone, email, chat, or social media, ensuring a professional and helpful experience.
  • Issue Resolution: Investigate and resolve customer issues by identifying their needs and providing effective solutions in a timely manner.
  • Product Knowledge: Stay up to date with the companys products, services, policies, and procedures to assist customers accurately and efficiently.
  • Documentation: Accurately document customer interactions, feedback, and resolutions within the CRM system.
  • Escalation Handling: Identify and escalate complex issues to senior staff or relevant departments for resolution.
  • Customer Satisfaction: Monitor customer satisfaction levels and work proactively to improve customer retention and loyalty.
  • Team Collaboration: Work closely with team members to improve processes and deliver excellent customer service.
  • Feedback Collection: Gather and report customer feedback to help improve products, services, and overall customer experience.
  • Performance Metrics: Meet individual and team-based performance metrics and KPIs related to customer service quality, response times, and issue resolution rates.

Skills and Qualifications:

  • Education: Bachelors degree preferred.
  • Experience: Minimum 2-3 years of experience in a customer service or support role.
  • Communication Skills: Strong verbal and written communication skills with the ability to clearly explain technical or complex information.
  • Problem-Solving: Excellent analytical skills with the ability to troubleshoot and resolve issues quickly and effectively.
  • Multitasking: Ability to handle multiple tasks simultaneously while maintaining attention to detail.
  • Interpersonal Skills: Friendly, approachable, and able to build rapport with customers.

  • Team Lead

    2 weeks ago

    Delhi, Delhi, India Multiverse Solutions Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    JOB DESCRIPTION Team Lead (Managed Support Services)Team lead (Managed Support Services) would be responsible for delivery of managed support services for public cloud platforms.Multiverse is a leading provider of managed support services from its shared NOC for public cloud platforms through a centralized team of support engineers which provide support to...

  • Member Support Team Lead

    2 days ago

    Delhi, Delhi, India Careers at Tide Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    ABOUT TIDEAt Tide we help SMEs save time (and money) in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions from invoicing to accounting.Tide is transforming the small business banking market with over 1.6 million members...

  • Team Lead

    1 week ago

    Delhi, Delhi, India Rockwell Automation Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Customer Support Manager

    2 hours ago

    Delhi, Delhi, India Whitecollars Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Customer Support Manager Opportunity Lead, Inspire, and Elevate Customer Experience An exciting opportunity has opened for an experienced Customer Support Manager to guide a high-performing support team within a dynamic e-learning company dedicated to delivering exceptional customer satisfaction. Position: Customer Support ManagerDepartment: Customer...

  • Team Lead

    1 week ago

    Delhi, Delhi, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At Amazon, we strive to be Earth's most customer centered company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all...

  • Team Lead

    1 week ago

    Delhi, Delhi, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DESCRIPTIONAt Amazon, we strive to be Earth's most customer centered company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are...

  • Channel Team Lead

    1 week ago

    Delhi, Delhi, India Amazon Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customersWe're seeking a...

  • Team Lead

    2 days ago

    Delhi, Delhi, India Sanjeevani Dairy Farms Full time ₹ 8,00,000 - ₹ 25,00,000 per year

    Lead and motivate inbound/outbound sales teams to achieve targets, manage performance, develop sales strategies, handle escalations, ensure customer satisfaction, analyze reports, and coordinate with other departments for smooth operations.

  • Team Lead

    4 hours ago

    Delhi, Delhi, India MINDTEL GLOBAL Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Primary Title: Legal Operations ManagerIndustry & Sector: A fast-scaling SaaS and enterprise communications / IT-services organisation operating in regulated markets, delivering cloud-native business services and platform solutions to global customers. We're hiring a hands-on legal operations leader to run and optimise the legal function's operational...

  • Team Lead

    2 weeks ago

    Delhi, Delhi, India Raptor Supplies Private Limited Full time ₹ 7,00,000 - ₹ 11,00,000 per year

    Job Title: Team Lead Business DevelopmentLocation: Mohan Estate, New Delhi-110044Experience: 2–4YearsShift Timings: 12:00 to 21:00Role OverviewThe Sales Team Leader will be responsible for driving high performance within the Business Development (BD) team. This role entails close supervision of BD Executives, ensuring excellence in lead generation,...