Assistant Manager/ Executive, Healthcare Operations

1 week ago

Mumbai, Maharashtra, India Lifebox Technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

About EasyAspataal:

EasyAspataal is healthcare technology platform backed by some of the marquee investors such as Venture Catalyst, Noble Hygiene & Portea Medical. Our mission to make hospitalization easy. Our long term vision is to make healthcare affordable, accessible and easy for everyone. EasyAspataal at its heart is about people and will always stay as an employee first company. Energized by a great work environment, where talent is nurtured, innovation is celebrated and challenges are conquered, we journey towards making direct impact to lives we touch.

Job Title: Manager/Senior Manager – Healthcare Operations

Location: Vikhroli West, Mumbai

No of Position: 1

Responsibilities and Role and not limited to

Responsible for overseeing daily operations and manpower planning.

Providing leadership to the operations team, including Jr. Doctors, nurses, physicians, and other staff members

Oversee strategies, work processes, policies, SOPs and deliver high standards of efficiency, service and quality to patient.

Updating and maintaining patient records, and being an information resource for patients and medical team.

Handle patient and client relations, grievances.

Overseeing the hiring and training of new staff members and ensuring their performance is compliant with company policies

Measure and report performance against the agreed indicators, in order to support and guide staff to continuously improve.

Contribute and support business development initiatives.

Ensure patient satisfaction, by delivering on time quality service.

Preparing reports by collecting, analyzing, and summarizing information.

Encouraging repeat business through excellent customer service and inquiry handling.

Procurement of medical inventory & stock management

What's On Offer:

  • An unparallel experience to challenge your limits
  • A taste at entrepreneurship
  • Chance to work in a fast-paced and energetic office with exponential growth opportunities

Ideal candidate profile:

  • Strong communication skills;
  • Strong Negotiation & Administration Skills
  • Able to organize, enthuse and lead staff effectively.
  • Experience of managing a customer orientated service
  • Strong proficiency in Microsoft Excel/Power Point/Word
  • Ability to work well under pressure and in a deadline driven environment
  • Strong analytical approach toward making data-driven decisions
  • Able to respond to a diverse set of issues using critical thinking to determine the impacts of their decisions.
  • Preferable Doctors only.

Qualifications

Doctor's with 4+ years of prior work experience in healthcare clinical Operations.

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