Hiring For Service Management-Quote To cash

Ready to shape the future of work?

At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today.

Inviting applications for the role of Service Management Q2C Assistant Manager/Manager

• Work location: Hyderabad (Only work from office)
• Shifts: Flexible with any shift

**Previous experience in quote to cash, quoting, deal desk, contracting, contract mgmt., q2c, Quote creation is required.

Responsibilities

• Ensure compliance standards: Oversee contract management processes to ensure adherence to legal and regulatory requirements.
• Analyze contract details:Validate terms with customers to ensure mutual understanding and agreement.
• Manage standard terms: Develop and maintain standard terms and conditions for contracts to ensure consistency.
• Receive signed contracts: Coordinate with sales teams to collect signed contracts and agreements.
• Partner-facing issue resolution: Engage in resolving partner-facing issues to maintain strong relationships.
• Operationalize contracts: Convert contracts into purchase orders (PO) and invoices for seamless processing.
• Resolve disputes: Address issues, claims, assertions, and disputes efficiently to minimize disruptions.
• Customer onboarding: Set up new customer accounts in the customer master database system.
• Update customer data: Obtain changes in customer details and update the master database system accordingly.
• Automate entitlements: Streamline the provisioning of entitlements for efficient access management.
• Order confirmation: Create order confirmations to facilitate order fulfillment processes.
• Create entitlements: Grant users access to software by creating necessary entitlements.
• Project code creation: Generate project codes for time tracking purposes when required.
• Expire entitlements: Manage entitlement expiration based on agreed license durations.
• Maintain visibility: Ensure real-time visibility into customer activities and interactions.
• Process quotes: Convert quotes into orders for streamlined service delivery.
• Service consumption processing: Manage service consumption processes effectively.
• Invoice approval: Approve invoices for payment after thorough verification.
• Reconcile invoices: Match distributed invoices with recognized revenue during specific periods.
• Revenue recognition: Perform activities related to accurate revenue recognition.
• Create requisitions: Initiate requisitions for procurement needs.
• PO Creation and management: Handle general PO creation, submission, and ongoing management.

Qualifications we seek in you

Minimum Qualifications / Skills

• Bachelor's degree
• 5+ years of professional experience in Quoting and Order including contracting, supplier onboarding, MDM, Order and PO Processing
• Industry Experience - Services or hi-tech industry
• Process/Domain Experience:
• Quote to cash process and sales administration
• Contract Management
• Order Management
• Supplier Onboarding
• Purchase Order Management

Preferred Qualifications/ Skills

• Ability to learn quickly
• Diploma / Post Graduation in International supply chain management / Sourcing Management
• Excellent Communication skill and the ability to engage customers in significant discussions
• Oracle, ServiceNow, SAP, knowledge and experience would be an added advantage
• Possess the following key behaviors: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving
• Proficiency in coaching skills and with high level of confidentiality and professionalism

Why join Genpact?

• Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
• Make an impact - Drive change for global enterprises and solve business challenges that matter
• Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.