
Q2O Management Quote to Order
1 day ago
Position:
Q2O Management [Quote to Order]
Location:
Pune
Experience Required:
3–4 Years
CTC:
5.5 LPA
Interview Mode - Virtual
Role Description
- Support requests on behalf of the sales force (Quotes, Orders, Amendments, Pricing sheets, Vendor quotes, etc.) for service requests.
- Provide subject matter expertise for handling complex issues.
- Build training curriculum and work instructions for the team.
- Identify and communicate opportunities for continuous process improvement.
- Leverage existing knowledge base to deliver customer-facing root cause assessments.
Qualifications
- 3–4 years of experience in a BPO environment.
- Bachelor's degree in any discipline.
- Proficiency in
MS Excel
. - Hands-on experience in
Order to Cash process
(Agreements/Contracts, Quote Management). - Strong understanding of
Lead-to-Sales (L2S) process
– Agreements, Amendments, Pricing, Licenses, Pricing sheets, Reports, etc. - Excellent problem-solving, troubleshooting, and analytical skills.
- Prior
customer/client-facing experience
is preferred. - Good understanding of
Quote to Order process
. - Strong written and oral communication skills with internal customers.
- Experience in training, knowledge base creation, and process documentation will be an added advantage.
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