Q2O Management Quote to Order

1 day ago


Pune, Maharashtra, India SKYLARK DIGI SOLUTIONS Full time ₹ 2,16,000 - ₹ 6,48,000 per year

Position:

Q2O Management [Quote to Order]

Location:

Pune

Experience Required:

3–4 Years

CTC:

5.5 LPA

Interview Mode - Virtual

Role Description

  • Support requests on behalf of the sales force (Quotes, Orders, Amendments, Pricing sheets, Vendor quotes, etc.) for service requests.
  • Provide subject matter expertise for handling complex issues.
  • Build training curriculum and work instructions for the team.
  • Identify and communicate opportunities for continuous process improvement.
  • Leverage existing knowledge base to deliver customer-facing root cause assessments.

Qualifications

  • 3–4 years of experience in a BPO environment.
  • Bachelor's degree in any discipline.
  • Proficiency in 
    MS Excel
    .
  • Hands-on experience in 
    Order to Cash process
     (Agreements/Contracts, Quote Management).
  • Strong understanding of 
    Lead-to-Sales (L2S) process
     – Agreements, Amendments, Pricing, Licenses, Pricing sheets, Reports, etc.
  • Excellent problem-solving, troubleshooting, and analytical skills.
  • Prior 
    customer/client-facing experience
     is preferred.
  • Good understanding of 
    Quote to Order process
    .
  • Strong written and oral communication skills with internal customers.
  • Experience in training, knowledge base creation, and process documentation will be an added advantage.


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