IT Operation Lead

2 days ago

Mumbai, Maharashtra, India ACME SERVICES PRIVATE LIMITED Full time ₹ 15,00,000 - ₹ 25,00,000 per year
  • Responsible for the 24/7/365 maintenance, and support of corporate systems infrastructure, including networking, telephony, security, and physical security
  • Responsible for the conformance with and continuance of Corporate ISO 20000 and 27001 certifications; including extracting reporting from ITSM & SMS systems
  • Ensure ISO compliance and associate documentation for all IT assets, as well as, oversight team member charged with all IT configuration items and assets, including servers, desktops, laptops, desk and mobile phones, local and network printers, software, licenses, and peripherals
  • Project Planning & Estimation:
  • Lead comprehensive requirements analysis and provide accurate project estimations.
  • Develop and implement effective project planning strategies.
  • Team Management & Leadership:
  • Mentor and lead a diverse team, fostering a collaborative and inclusive team culture.
  • Assign daily/weekly tasks to the team based on skills and project needs.
  • Code Review & Quality Assurance:
  • Ensure adherence to coding standards through regular code reviews.
  • Implement robust quality assurance processes.
  • Project Delivery & stakeholder Interaction:
  • Manage project timelines, identifying and mitigating potential delays.
  • Communicate effectively in English with stakeholders to share related project updates.
  • Team Collaboration & Communication:
  • Collaborate cross-functionally to ensure seamless project execution.
  • Establish effective communication channels and conduct regular team meetings.
  • Proactively addressing concerns for development concerns using communication channels.
  • Operational Efficiency & Process Improvement:
  • Oversee day-to-day project operations, implementing streamlined processes.
  • Identify opportunities for process improvement.
  • Stakeholder Relationship Management & Satisfaction:
  • Build strong stakeholder relationships, proactively addressing concerns.
  • Implement stakeholder/user satisfaction surveys to ensure exceptional service.

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