Support Analyst

2 weeks ago

Pune, Maharashtra, India CITIC Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Key Areas of Responsibilities
  • Manage and support the ITRS Genos environment with hands-on changes, designs and implementation of solutions provided by core team.
  • Coordinate with onshore/offshore resources to respond, diagnose and resolve day-to-day System/User issues specifically related to missing/erroneous monitoring, visibility issues with platforms, network latency, access/control management, ITRS Monitoring, and ELK/Grafana dashboards.
  • Document standards, processes and procedures relating to best practices, issues, and resolutions.
  • Actively participates in Disaster Recovery/Business Continuity planning and testing. Activities to include actual live fail over and failback exercises.
  • Come up with innovative ideas to improve/automate existing process within the team, feedback into Core team for development and enhancements that will add value.
  • Work with Front/Middle/Back/Infrastructure teams to understand their applications and platforms, and in turn provide monitoring options available to them through various SRE monitoring solutions within the firm.
  • Work with non-technical users to understand the manual human-interactive processes being used, and use Robotic Process Automation solutions to deliver value for the firm.
  • Explore cutting-edge tools, automated alerts, and build dashboards that give real-time insights — all while collaborating with teams across the firm to make their platforms more reliable and resilient.
Requirements
  • Bachelor's degree in computer science / engineering
  • Minimum 3 years of experience within IT in an Investment Bank.
  • Production support experience with excellent log analysis, problem solving, and trouble shooting skills.
  • Experience supporting systems interacting with front office and middle office or back office.
  • Experience with supporting application in UNIX environments is a must (shell/programming skills advantageous).
  • Experience in managing, changing, and diagnosing ITRS Genos is a must.
  • Experience in SQL, UNIX scripting skills, and building log/system monitoring is a must.
  • Must have exposure to working directly with end customers/business, vendors, other project stakeholders as needed.
  • Experience in supporting elastic search stack, and dashboards built on Kibana/Grafana will be an advantage.
  • Experience with Messaging Middleware (Solace/Kafka/Tibco) at a user or support level is a considerable advantage.
  • Experience with network diagnosis and proxy configuration/deployment will be a considerable advantage
  • Excellent/Fluent in English

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