Customer Support Executive

5 days ago

Greater Kolkata Area, India goghr Full time

Job DescriptionCustomer Support Executive – Wood Rock Group (Kolkata)

Wood Rock Group, a leader in the technology and BPO sector since 2014, delivers innovative and scalable IT solutions that help businesses thrive in the digital age through technology, efficiency, and reliability. We are seeking a dedicated Customer Support Executive for our onsite team in Kolkata, who will play a vital role in ensuring client satisfaction and upholding our commitment to excellence.

Position Overview

As a Customer Support Executive, you will be the first point of contact for our customers, providing timely and professional support across a variety of channels. The role requires problem-solving skills, strong communication abilities, and a proactive approach to addressing client inquiries and issues.

Key Responsibilities

  • Respond promptly to customer inquiries via phone, email, or in person.
  • Provide accurate information regarding products, services, and company policies.
  • Resolve client issues efficiently, escalating complex cases as needed.
  • Document customer interactions in the system while maintaining attention to detail.
  • Collaborate with team members to enhance overall customer experience.
  • Identify opportunities for process improvement and communicate feedback to management.

Qualifications/Requirements

  • Minimum 12th pass; a bachelor's degree is preferred.
  • Experience in customer support or a related field is an advantage.
  • Excellent communication and interpersonal skills.
  • Proficient in spoken and written English; knowledge of additional regional languages is a plus.
  • Strong problem-solving ability and a customer-centric mindset.
  • Proficiency in basic computers and CRM tools.
  • Ability to work onsite in Kolkata during office hours.

Join Wood Rock Group and contribute to our mission of empowering businesses through technology and innovation. Learn more about us

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