Zonal Head-Last Mile
2 days ago
About the Role
As Zonal Head - Last Mile ValMo, youll lead your own team and drive the expansion of the last mile network for LAAP. Youll onboard partners to do last-mile delivery and own the service and cost metrics for first mile and middle mile operations. Youll manage a team of cluster managers and leads to help drive the vision of the network. Youll continuouslywork towards identifying gaps and providing recommendations for improving the processes.
What you will do
- Own the onboarding and training of newpartners for last mile for your zone
- Track and own the performance of different partners in your cluster
- Ensure compliance with operational processes
- Own and drive key operationalmetrics end to end and achieve performance targets
- Manage a distributed team of cluster managers to drive the vision of the program
- Drive inputs to the product roadmap for improving the overall ops tech
- Drive the overall ops and network design implementation on ground
What you will need
- Graduate or Post Graduate degree in any discipline from a premium college
- 5-7 years of experience working in the e-commerce logistics domain
- Exposure of partner onboarding and training in the first mile and mother hub operations
- Experience in hiring and managing a distributed operations team
- Exposure of working in control tower and field operations will be a plus
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