Customer Service Associate in Pune
2 weeks ago
We are looking for enthusiastic and customer-focused professionals to join our International Voice – Inbound US Telecom process. The role involves handling incoming calls from US customers, resolving queries, providing product/service information, and ensuring an excellent customer experience.
Key Responsibilities
- Handle inbound customer calls related to telecom services (billing, network issues, plans, upgrades, etc.)
- Provide accurate information and resolve customer queries efficiently.
- Maintain a high level of professionalism and customer satisfaction.
- Document all interactions in the CRM system.
- Follow process guidelines, call scripts, and compliance standards.
- Escalate complex issues to relevant departments when required.
About Company: Growinity is the best thing that can happen to your sales funnel. We have extensive knowledge and experience in the field of email prospecting, content syndication, sales & marketing qualified leads. Our specialists center around the most recent and refined lead generation techniques and help your deals and advertising group with an immense crowd of expected leads and convert them to change over into clients. We also have expertise in data enrichment, ABM, CRM, and social media marketing. We are a one-stop shop for all your B2B marketing and sales requirements. Delivering better outcomes for our customers is at the center of our conduct.
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