Customer Service Associate( Fresher)

8 hours ago

Pune, Maharashtra, India NoBrokerHood Full time ₹ 2,00,000 - ₹ 4,00,000 per year

Company Description

NoBrokerHood is a cutting-edge platform designed to enhance security and convenience for gated communities by providing visitor management, community management, and finance and asset management tools. Launched in 2018 as a subsidiary of NoBroker, India's first prop-tech unicorn, NoBrokerHood has become a market leader with 50% market share, managing over 25,000 societies and securing the lives of 48 lakh families. The platform offers a diverse range of services from home maintenance to property transactions and facilitates revenue generation for communities and businesses. As the only app in its category with Level 1 PCI-DSS Certification, NoBrokerHood ensures advanced data privacy and security compliance. Recently, the company received $5 million from Google to further expand and grow its operations.

Role Description

This full-time on-site role is located in Pune. As a Customer Service Associate (Fresher) at NoBrokerHood, your day-to-day responsibilities will include addressing customer queries, ensuring high customer satisfaction, and providing excellent service through various communication channels such as phone and email. You will assist in resolving customer issues and be instrumental in creating a positive and seamless customer experience.

Qualifications

  • Strong skills in Customer Support, Customer Service, and Customer Experience
  • Proficiency in Customer Satisfaction and building positive client relationships
  • Excellent Phone Etiquette and professional communication skills
  • Ability to handle queries efficiently and resolve issues with a customer-centric approach
  • Graduate degree in any field
  • Willingness to work on-site in Pune
  • Good problem-solving abilities and multitasking skills

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