Admin Head-Mall

Key Responsibilities:

1. Administrative Oversight

• Manage all administrative functions, including office management, documentation, SOP adherence, and reporting.
• Ensure smooth operations of the malls support services, including housekeeping, maintenance, and security.

2. Tenant Coordination

• Serve as a primary point of contact for tenants regarding operational concerns.
• Facilitate onboarding, coordination of handover/takeover, utilities setup, and regular communications.

3. Facility & Vendor Management

• Supervise facility maintenance schedules (HVAC, electrical, plumbing, etc.).
• Manage third-party service providers (security, cleaning, landscaping) and ensure SLA compliance.
• Oversee procurement of admin supplies and maintain budget control.

4. Compliance & Safety

• Ensure compliance with statutory and safety regulations including fire safety, health codes, licenses, etc.
• Coordinate with local authorities and conduct regular audits and drills.

5. Staff Management

• Lead the admin team and coordinate across departments.
• Allocate duties, supervise performance, and ensure training and development of support staff.

6. Budgeting & Reporting

• Prepare and manage the admin budget, track expenses, and implement cost-effective practices.
• Generate regular reports on mall operations, maintenance activities, and administrative KPIs.Role & responsibilities

Preferred candidate profile

Key Skills & Competencies:

• Strong leadership and organizational skills
• Excellent communication and interpersonal abilities
• Knowledge of facility management and vendor negotiation
• Proficient in MS Office and facility management systems
• Problem-solving mindset and ability to handle pressure

Qualifications:

• Bachelor's degree in Business Administration, Facility Management, or related field (MBA preferred)
• Minimum 10-15 years of experience in mall administration, commercial real estate, or facility management

Experience handling large teams and multiple stakeholders