Team Lead

2 weeks ago

Indore, Madhya Pradesh, India InstaConnects Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Company Description

InstaConnects is a prominent business process outsourcing (BPO) company headquartered in Indore. Specializing in customer support, we collaborate with various e-commerce brands to deliver exceptional customer service and technical support. Our dynamic team is committed to ensuring seamless communication between our clients and their customers. At InstaConnects, we prioritize customer satisfaction and consistently achieve outstanding results for our partners.

Role Description

This full-time role of
Team Leader – Demat Account Opening Process
at
InstaConnects, Vijay Nagar, Indore
. The Team Lead will oversee daily team operations, monitor and enhance team performance, and ensure the successful delivery of customer support services. Responsibilities include managing team members, setting performance goals, providing guidance, and ensuring timely resolution of customer inquiries. The Team Lead will also work closely with management to implement and execute organizational strategies.

Qualifications

  • Team management and leadership abilities with experience in motivating and guiding teams
  • Strong communication, conflict resolution, and interpersonal skills
  • Customer service experience and the ability to handle inquiries efficiently
  • Proficiency in process improvement and effective time management
  • Problem-solving, decision-making, and organizational skills
  • Ability to work in a fast-paced, on-site environment in Indore
  • Prior experience in BPO or customer support industry is an added advantage
  • Minimum qualification: Bachelor's degree or equivalent practical experience

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