Senior Manager, Fraud and Safety Investigations Operations

2 weeks ago

Gurgaon, Haryana, India Airbnb Full time ₹ 1,04,000 - ₹ 1,30,878 per year

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

Our dynamic and highly skilled Gurgaon-based team is dedicated to delivering exceptional fraud and safety operations, ensuring a secure and trusted experience for our customers. As part of a global network, you'll collaborate with the rest of the world Fraud & Safety (F&S) operations teams, partners, Product, Analytics, Data Science, Engineering, Strategy, and Business Improvement to drive operational excellence in a fast-paced, high-stakes environment. Our team is committed to fostering innovation, diversity, and a culture of accountability while building safe, fraud-resilient platforms that empower our community.

The Difference You Will Make:

As a Fraud and Safety Investigations Operations Senior Manager, you will lead the Gurgaon team to deliver world-class operational performance, focusing on fraud prevention, safety protocols, and customer trust. Your strategic insights and leadership will shape regional fraud and safety strategies, drive cross-functional collaboration, and ensure high-severity escalations are resolved with urgency and precision. Success in this role will involve influencing stakeholders across Product, Engineering, Analytics, and Strategy to align operational workflows with organizational goals, while fostering a high-performing, inclusive team environment.

A Typical Day:

 Operational leadership and Performance management

Lead and manage all aspects of Fraud and Safety Operations, ensuring quality, consistency, and responsiveness in service deliveryDrive agent, team, and regional level performance by identifying trends, managing escalations, and taking corrective action when neededServe as the escalation point for executive level issues requiring urgent resolution and high-level coordinationMaintain strong situational awareness of operational health and proactively respond to volume spikes, attacks, or backlogsOwn and manage operational planning including metric setting, forecasting, and reporting such as weekly, monthly, quarterly and annual business reviewsTeam leadership and development
Hire, coach, and develop a high-performing and engaged team that delivers at scaleFoster a culture of accountability, performance excellence, diversity, and inclusionSupport the onboarding, upskilling, and mentoring of new and developing Delivery Managers in Fraud and Safety OperationsAct as a go-to leader for complex employee issues within the region

Cross Functional collaboration and stakeholder management

Partner closely with Product, Engineering, Analytics, Strategy, Data Science, and Business Improvement to align fraud and safety workflows with broader organizational goalsRepresent regional priorities and advocate for operational needs in cross-functional forumsStrategic program management
Contribute to and support the execution of service wide initiatives that go beyond day to day metrics such as continuous improvement programs, employee engagement initiatives, or innovation pilots within Fraud and Safety OperationsTranslate high-level strategic goals into concrete action plans and measurable outcomes

 Your Expertise:

BS/BA degree in business, operations, or a related field; advanced education.15-19 years of progressive experience in operations, with at least 5 years in a people management role within fraud, safety, trust, or customer operations.Proven expertise in managing executive-level escalations and high-severity fraud or safety incidents with sound judgment.Deep understanding of fraud and safety processes, protocols, and operational controls, ideally in a regional or global context.Strong leadership skills, with a track record of building and coaching high-performing teams in fast-paced environments.Excellent stakeholder engagement, communication, presentation, and storytelling skills, with the ability to influence cross-functional teams.Proficient in data tools (e.g., Tableau, SQL, Excel, Google Sheets) and collaborative project management tools (e.g., JIRA, Asana, Smartsheets).High emotional intelligence, with a coaching mindset and the ability to lead through change with clarity and empathy.Demonstrated ability to translate strategic goals into actionable plans, balancing short-term performance with long-term vision.Passion for building safe, trusted, and fraud-resilient platforms, with resilience under pressure and sound decision-making in complex scenarios.Experience in the travel or technology industry is a plus. Proven ability to conduct independent research and use data to inform decisions and drive innovation.Strong program management skills, capable of handling multiple concurrent programs with limited control over resources.Ability to work independently in fast-paced, complex environments, fostering collaboration, transparency, and accountability across teams.Consistently demonstrate core values and belonging behaviours, acting as an advisor to leadership.Our Commitment to Inclusion & Belonging:

We are committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, enabling us to attract creatively-led people and develop the best products, services, and solutions. All qualified individuals are encouraged to apply. 

  • Senior Manager, Fraud and Safety Investigations Operations

    2 weeks ago

    Gurgaon, Haryana, India Airbnb Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic...

  • Senior Fraud Investigator

    2 weeks ago

    Gurgaon, Haryana, India beBeeFraudInvestigator Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Job Overview:The position of Senior Fraud Investigator involves leading complex investigations into suspected internal fraud, misconduct, theft, data loss, bribery, or regulatory breaches by employees or third-party vendors.This role requires overseeing the end-to-end investigative process, conducting interviews with employees and witnesses, preparing...

  • Senior Fraud Investigator

    5 days ago

    Gurgaon, Haryana, India beBeeFraudInvestigation Full time ₹ 1,04,000 - ₹ 1,30,878

    Investigation SpecialistJob Description:The Investigation Specialist is responsible for leading thorough investigations into cases of fraud across various banking products. This role requires meticulous attention to detail and the ability to analyze complex data to identify potential threats.Key Responsibilities:Conduct comprehensive investigations into...

  • Senior Fraud Investigator

    3 days ago

    Gurgaon, Haryana, India beBeeInvestigation Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Senior Fraud Analyst">This is an exciting opportunity to join our organization as a Senior Fraud Analyst. In this role, you will be responsible for identifying and preventing financial and non-financial frauds.">As a Senior Fraud Analyst, you will be required to have excellent analytical and problem-solving skills. You must be able to analyze...

  • Fraud Investigation Specialist

    2 weeks ago

    Gurgaon, Haryana, India beBeeFraud Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Summary:We are seeking an experienced investigator to join our team. As a fraud investigation manager, you will be responsible for conducting thorough investigations into cases of fraud across various banking products.Key Responsibilities:Investigate and analyze complex fraud casesPresentation and documentation of findings in detailed reportsDevelop and...

  • Senior Fraud Operations Specialist

    7 days ago

    Gurgaon, Haryana, India beBeeFraud Full time ₹ 15,00,000 - ₹ 28,00,000

    Senior Fraud Operations SpecialistWe are seeking an experienced and skilled Senior Fraud Operations Specialist to join our team.Job Description:The Senior Fraud Operations Specialist will be responsible for assisting in formulating policies, processes, and awareness campaigns to prevent and detect fraud. This includes conducting thorough verifications of...

  • Lead Fraud Investigation Specialist

    1 week ago

    Gurgaon, Haryana, India beBeeInvestigations Full time ₹ 1,00,00,000 - ₹ 2,50,00,000

    Job Description:As an Investigations Manager, you will play a pivotal role in safeguarding organizations against financial crimes and promoting ethical business practices. You will focus on identifying and preventing fraudulent activities, conducting thorough investigations, and confirming compliance with regulatory requirements.Key Responsibilities:Discuss...

  • Fraud Analyst

    2 weeks ago

    Gurgaon, Haryana, India Home Credit Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Role & responsibilitiesCarry out forensic investigation to identify fraud involved in the loan process in order to mitigate the risk Candidate would be responsible for investigating suspected/fraud cases based on the various fraud triggers Close all investigation cases within TAT Manage and achieve monthly standard investigation target of cases ...

  • Senior Fraud Operations Specialist

    2 weeks ago

    Gurgaon, Haryana, India beBeeFraud Full time ₹ 1,04,000 - ₹ 1,30,878

    Job DescriptionOur ideal candidate will be responsible for formulating policies and processes, initiating awareness campaigns, and conducting thorough verifications of income, banking, KYC, and other reports to ensure accuracy. They will also take charge of document verification, random asset audits, agency evaluations, and customer background checks.Key...

  • Forensic Investigator

    3 days ago

    Gurgaon, Haryana, India beBeeFraud Full time ₹ 20,00,000 - ₹ 25,00,000

    Key Responsibilities:Lead projects in internal investigation, fraud and anti-bribery matters including proactive compliance.Employ investigative techniques to collect and preserve evidence for thorough examination.Contribute to the growth of the forensic practice through strategic planning to exceed revenue goals.Mandatory Skill Sets:InvestigationsExperience...