Logistics Manager

3 days ago

Pune, Maharashtra, India Rentomojo Full time ₹ 6,00,000 - ₹ 18,00,000 per year

ROLE: Logistic Manager

Location- Pune

Experience required- 3-5 Years

Role and Responsibilities:

The logistics Manager will be responsible for coordinating and managing the logistics operations in Bangalore. 

Key Responsibilities:

  1. Customer Escalations:

  • Follow up and resolve customer escalations via email.

  • Conduct root cause analysis (RCA) and develop actionable solutions to prevent future issues.

Team Management:

  • Manage, train, and develop support staff to ensure high performance and professional growth.

  • Manage the Logistics Coordinator team to ensure smooth operations and effective communication.

  • Control attrition rates among delivery helpers through effective team engagement and support.

Warehouse Coordination:

  • Coordinate with the warehouse team to address and resolve errors and cancellations.

  • Ensure efficient and timely processing of orders and returns.

Order and Route Planning:

  • Develop alternative order plans in case of in-transit cancellations.

  • Ensure proper route planning and monitoring to optimize delivery efficiency and reduce costs.

  • Control route adherence and in-route cancellations to maintain delivery schedules.

Vendor and Cost Management:

  • Manage vendor agreements to ensure cost efficiency and reliable service.

  • Negotiate and maintain cost-effective logistics solutions with vendors.

Vehicle and Manpower Planning:

  • Plan and ensure the availability of vehicles required for deliveries.

  • Develop and implement manpower and daily task planning to meet operational needs.

Process Improvement:

  • Identify areas for process improvement within the logistics operations and implement changes to enhance efficiency.

  • Monitor and control in-transit damage and develop strategies to minimize occurrences.

Repair and Installation TAT Control:

  • Ensure timely repair and installation services by monitoring and controlling Turn-Around Time (TAT).

Escalation Handling:

  • Handle escalations effectively and ensure a systematic approach to resolving issues.

  • Conduct RCA and implement actionable plans to prevent recurrences.

Qualifications:

  • Bachelor's degree in logistics, supply chain management, business administration, or a related field.

  • Proven experience in logistics management or a similar role.

  • Strong leadership and team management skills.

  • Excellent communication and problem-solving abilities.

  • Proficiency in logistics software and Microsoft Office Suite.

  • Ability to work in a fast-paced and dynamic environment.

  • Strong organizational and multitasking skills.


 

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