Staff Technical Writer

Role & responsibilities

• Take a hands-on role utilizing in-depth understanding of concepts and principles in partnering

with SMEs, stakeholders, and team members to produce high quality technical documentation

• Establish and evaluate effective document delivery/presentation methods.
• Actively participate in daily Scrum stand-up meetings, weekly planning and review meetings.
• Track documentation activities, including identifying and estimating work, updating status, and

managing your own workload to ensure all work is completed within sprint and release

deadlines.

• Coordinate all translations and vendor relationships as required.

Education Qualification

Bachelor's Degree in with advanced experience. Degree should be in English, Mass Communication,

Journalism, BE, or other related field.

Desired Characteristics:

• Outstanding writing skills, namely a command of grammar, syntax, diction, and the conventions

and best practices of writing a variety of technical documents. Ability to recognize errors and

opportunities for developmental improvement in information deliverables.

• Strong skills with the authoring tools, documentation approaches, and output (HTML/PDF)

generators. For example: MadCap Flare, advanced Microsoft Word usage, Webworks,

Markdown, AsciiDoc, Antora.

• Experience with content management systems, particularly GitHub.
• Experience with task management systems, such as Jira or Team Foundation Server.
• Clear understanding of Lean/Agile software development processes. Understanding of software

design, development, and QA and ability to leverage this understanding to inform planning and

execution for information development projects.

• Strong knowledge of core technical communication concepts, such as topic-based authoring,

minimalism, task-oriented design, single-sourcing.

• Strong skills at researching and leveraging information architecture principles to create a

content structure that supports a wide variety of information types and deliverables

• Outstanding ability to define and research user profiles and to create content targeted

appropriately to meet user goals.

Business:

• Strong domain and product knowledge, including appropriate terminology, with a clear

understanding of product line(s) and offerings, competitive landscapes and associated

industries.

• Excellent skills in the process of breaking down software processes into tasks necessary to the

targeted user and effectively explaining those tasks to the user.

• Ability to drive increased efficiency across the teams, eliminating duplication, leveraging product

and technology reuse.

• Excellent project management skills/ ability to lead a writing project: ability to coordinate work

of other writers, accurately estimate scope and time, create and work to deadlines, take

multiple variables (including other functional areas) into account when setting a schedule.

Leadership/Personal Attributes:

• Superior ability to collaborate with subject matter experts and peers.
• Ability to take ownership of small and medium-sized tasks and deliver while assisting team

members.

• Ability to voice opinions and present clear rationale. Effective use of data or factual evidence to

influence.

• Influences through others; builds direct and "behind the scenes" support for ideas.
• Proactively identifies and removes project obstacles or barriers on behalf of the team
• Shares knowledge, establishing trust, credibility, and goodwill.
• Champions an innovative spirit within the business and is constantly looking for new and better

ways to do things.

• Executes on new methods when appropriate.
• Constantly thinking critically about the task at hand and maintaining an understanding of the

problem in the bigger picture.

• Effectively manages risk and weighs the pros and cons of important decisions that affect

multiple team members