ServiceNow (CSM) Technical Consultant

4 days ago

Hyderabad, Telangana, India TECHEDGE SOLUTION Full time ₹ 1,20,000 - ₹ 3,00,000 per year

Job Summary:

We are seeking a skilled and motivated 
ServiceNow Customer Service Managerment(CSM) Technical Consultant

to join our growing ServiceNow practice. The ideal candidate will have 6+ years of hands-on experience in implementing and customizing ServiceNow CSM modules, with a strong understanding of ServiceNow architecture and scripting. Candidates with CSA and CAD certifications will have an added advantage.

Experience Range

– 3+ Years

Certification:
CIS -CSM / CIS FSM (Mandatory)

Location
: Pan India

Notice Period
– Immediate to 60 Days

Working Mode
: Hybrid

Key Responsibilities:


• Implement and configure the 
ServiceNow Customer Service Managerment(CSM)

module according to business requirements


• Collaborate with business analysts and clients to translate business requirements into technical solutions


• Develop custom applications and enhancements using 
JavaScript

, 
Flow Designer

, and 
ServiceNow Studio


• Integrate CSM with other ServiceNow modules (like ITSM, CSM) and third-party systems


• Develop and maintain 
business rules, UI policies, client scripts, workflows

, and 
scheduled jobs


• Participate in technical design reviews, solution demos, and agile sprint planning


• Perform 
unit testing

and support 
UAT

for all new development and enhancements


• Troubleshoot and resolve technical issues within the CSM application


• Follow coding best practices and maintain documentation for all configurations and customizations


• Stay up-to-date with the latest CSM features and ServiceNow releases

Required Skills & Qualifications:


• Minimum 
3
+ years

of hands-on experience with 
ServiceNow platform

, especially in 
CSM

implementation


• Strong understanding of 
ServiceNow architecture, scripting (JavaScript),

and platform configuration


• Experience with 
REST/SOAP

integraRtions and external data sources


• Good knowledge of 
CMDB

, 
SLAs

, and ServiceNow 
reporting & dashboards


• Exposure to 
Agile/Scrum

methodologies


• Excellent analytical and problem-solving skills


• Strong communication and interpersonal skills

Preferred Certifications:


• 
CSA – Certified System Administrator

(mandatory or in-progress preferred)


• 
CAD – Certified Application Developer

(added advantage)


• Implementation certification is a must on 
CSM

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