Sr Analyst Accounts Receivable

6 days ago

Delhi NCR, India Chegg Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role & responsibilities:

Subscription Billing & Invoicing:

  • Oversee and manage the billing process for recurring subscription services, ensuring timely and accurate invoicing in alignment with customer contracts and service terms.
  • Work closely with the sales/ operations/ customer success teams to ensure accurate contract data is reflected in the billing system (e.g., pricing, terms, renewals, add-ons).
  • Ensure that all billing is processed according to the agreed subscription schedules, with accurate application of discounts, credits, and taxes.

Accounts Receivable Management:

  • Manage the collections process for overdue subscription accounts, including following up with customers to ensure timely payments and resolve any payment issues.
  • Reconcile accounts and review aging reports to identify potential risks or disputes and recommend action plans.
  • Analyze and report on customer payment trends and account balances to provide insights into cash flow and potential credit risks.

Subscription Adjustments & Dispute Resolution:

  • Handle customer inquiries and disputes related to billing and subscriptions, working cross-functionally to resolve issues and ensure customer satisfaction.
  • Process adjustments, credits, and refunds as necessary in line with company policies and customer agreements.

Preferred candidate profile :

  • Bachelors degree in accounting, Finance, or related field, CPA or pursuing CPA is a must.
  • 3-5 years of experience in accounts receivable, with a strong background in subscription-based models (SaaS, recurring billing, or similar industries).
  • Experience with recurring billing systems (e.g., Zuora, Stripe, Salesforce Billing, or similar).
  • Advanced Excel skills, ERP and automation tools experience is a plus (e.g., SAP, Oracle, NetSuite)
  • Excellent communication skills, with the ability to interact effectively with both internal teams and external customers
  • Experience with SaaS or subscription-based business models is a plus.
  • Strong problem-solving and analytical skills with a keen attention to detail.
  • Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

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