Account Manager-Client Servicing
4 days ago
Roles and Responsibilities:
1.Account Management.
- Comprehensively handling the needs of the clients for Branding and Communication team
- Strategic planning for brands
- Planning and scheduling project timelines with the Clients and creative team
- Responsible for timely delivery of Projects
- Developing and maintaining client relationships
- Directing and controlling the activity and catering to client's requirement
- Tracking activity performance regularly and driving the same with efficiencies
Guiding the account management team and motivating them for better performance
- Team Management:
* Oversee a team of Account Management staff, across multiple projects
* Mentoring junior staff and evaluating candidates for promotions, added
responsibilities and increments
* Assigning KRAs & making sure team member understand the job
description well.
* Identifying training & development needs of the team & ensuring same
is met in co-ordination with HR
* Providing orientation to new joinees & on the job training.
- Co-ordination:
* Lead the projects & provide all the creative & technical support required.
* Closely work with Design & Copy team to deliver the project as per client's
requirement.
- Project Management
* Keeping a track of ongoing projects.
* Maintaining a draft of project requirements and share the same with
content & design team for their understanding.
- Learning & development:
* Understanding of brand (for allocated clients)
* Ownership of Self Development
* Knowledge Sharing among team members
* Attending Training & Development programs
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