Training Manager
4 days ago
Role Objective
Enable role readiness, performance improvement, and continuous learning across TripJack's teams through structured onboarding, capability building, and measurable learning interventions & driving tangible growth in GMV, productivity, and service excellence.
Key Responsibilities
Ensure
role readiness within 15 days
of joining through certification and customized induction programs.
Coach new joiners
on-field
to translate learning into measurable performance outcomes (GMV & KPIs).
Design and implement
end-to-end learning journeys
for sales,&(or) operations, & (or) support teams & (or) agents
Develop and deliver impactful
product, functional, and service excellence
training content.
Liaise with key stakeholders
(Sales, Ops, HR, and external partners) to drive strategic learning initiatives.
Publish and track
learning dashboards
showcasing coverage, impact, and ROI.
Conduct
field and agent interventions
to assess needs, build capability, and drive platform adoption.
Key Skills & Attributes
5-8 years of experience in
Sales Capability / L&D
(Travel, Hospitality, FMCG, or related industries).
Strong
facilitation, coaching, and stakeholder management
skills.
Proficiency in
content design, learning analytics,(LMS) and program delivery.
Business acumen with focus on
measurable impact
and performance linkage.
Willingness to
travel extensively
for on-field coaching and learning interventions.
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