Loyalty Program Executive
5 days ago
Role & responsibilities
- Manage daily loyalty points allocation and redemption.
- Verify data and ensure accuracy in points and customer records.
- Handle customer queries and resolve loyalty-related issues.
- Monitor application functionality and report technical issues.
- Prepare daily/weekly/monthly reports on loyalty points activity.
- Ensure adherence to loyalty policy guidelines and data confidentiality.
Preferred candidate profile
- Minimum Graduate in any discipline.
- 1-3 years of experience in data management, customer service, or app handling preferred.
- Basic knowledge of MS Excel and data entry.
- Ability to understand and operate mobile/ web applications.
- Good communication skills for handling customer queries.
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