DD Outsourcing Vendor Manager

Company Description

Wise is a global technology company, building the best way to move and manage the world's money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

Job Description

Salary Range : 19,00,000 INR LPA to 26,00,000 INR LPA + RSUs

When applying, please upload your cover/motivation letter as well as your resume.

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The DD (Due Diligence) & FinCrime Outsourcing Vendor Manager is the member of the team that directly leads DD Outsourcing Coordinators who work directly with the vendors that are providing services to us. They are responsible, both within their own role scope and as leads of vendor coordinators, for keeping the vendors accountable for providing services to us according to contractual agreements, at a high level. They also focus on the vendors' capacity, making sure the vendors hire according to the ramp plan and agent profile provided by Wise.

The Vendor Managers are also responsible for vendor level performance, any shortcomings and actions to improve are voiced through the Weekly Business Review calls and documented with the vendor.

Responsibilities

• Lead DD and FinCrime Outsourcing Coordinators, fostering an inclusive and supportive environment. Provide structured feedback, conduct team meetings, and oversee development initiatives.
• Ensure direct reports have the necessary tools, training, and support to perform their roles effectively.
• Manage vendor relationships through regular WBRs, targeted meetings, site visits, and audits. Address performance issues and escalate as needed.
• Oversee vendor contracts (NDAs, MSAs, SOWs), ensuring timely renewals, amendments, and compliance with negotiation processes.
• Align vendor performance targets with internal goals, collect feedback, and implement necessary adjustments.
• Monitor vendor quality, escalations, and corrective actions, ensuring effective outlier and PIP processes.
• Conduct invoice reviews, track costs, and support budgeting and forecasting.
• Oversee vendor capacity, hiring, and workforce planning, ensuring alignment with business needs.
• Manage training programs, ensuring sustainability and effectiveness of vendor learning infrastructure.
• Analyze vendor performance data, utilize dashboards, and contribute to data-sharing improvements.
• Maintain and update vendor documentation, contracts, and process guidelines, ensuring operational scalability.
• Lead process improvement projects, including tool migrations, dashboard creation, and access management.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.