Cash Management Implementation
1 week ago
General information
Entity
About Crédit Agricole Corporate and Investment Bank (Crédit Agricole CIB)
Crédit Agricole CIB is the corporate and investment banking arm of Crédit Agricole Group, the 10th largest banking group worldwide in terms of balance sheet size (The Banker, July 2022).
8,600 employees in more than 30 countries across Europe, the Americas, Asia-Pacific, the Middle-East and North Africa, support the Bank's clients, meeting their financial needs throughout the world.
Crédit Agricole CIB offers its large corporate and institutional clients a range of products and services in capital market activities, investment banking, structured finance, commercial banking and international trade.
The Bank is a pioneer in the area of climate finance, and is currently a market leader in this segment with a complete offer for all its clients.
By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offersare open to persons with disabilities.
For more information, please visit
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By working every day in the interest of society, we are a group committed to diversity and inclusion. All our positions are open to people with disabilities.
Reference
Publication date
/01/2026
Business type
Types of Jobs - Sales / Customer Service
Job title
Cash Management Implementation & Client Services Manager
Contract type
Permanent Contract
Expected start date
01/04/2026
Job summary
JOB SUMMARY:
We are looking for an experienced and client – focused cash management service specialist to join our FCS team. This role is critical in supporting our India clients with their day-to-day cash management and digital banking needs.
KEY RESPONSIBILITIES:
· Serve as the primary point of contact for clients with the clear objective of maintaining and building long-term relationships.
· Analyze customer requests and reminders
· Process and respond to customer requests within the given time frame (pre-defined indicators)
· Communicate to the concerned teams of the follow-up / resolutions of requests processed
· Enter / list customer requests in the customer request tracking tool & ensure that all information necessary for the resolution of the request is recorded in the tool and that the processing of the request follows the validated procedures
· Maintain records/documents to accurately document client requests and past discussions
· Inform customers of incidents that could potentially impact them and inform them of their resolution
· Escalate immediately the necessary teams in the event of atypical requests and recurrent / major complaints
· Co-ordinate with the internal teams for smooth implementation and resolution of client issues
· Ensure compliance with KYC, AML and regulatory requirements during the life cycle of the client journey.
Geographical area
Asia, India
City
MUMBAI
Minimal education level
Bachelor Degree / BSc Degree or equivalent
Academic qualification / Speciality
· Bachelor's degree in finance, Business or a related field.
Level of minimal experience
3-5 years
Experience
· Minimum 3-6 years of relevant experience in corporate cash management / transaction banking either in multinational or private bank or a large corporate treasury.
· Proven track record of supporting clients on digital cash management solutions (onboarding, training and relationship management).
· Strong technical understanding of digital products offerings and India clearing systems.
· Analytical skills to interpret regular client requests, complaints and data to propose client training and improvements.
· Advanced MS Office skills (especially excel and Power point).
Required skills
· Excellent interpersonal, organizational and client service skills
· Ability to work effectively in a highly collaborative team environment to ensure swift resolution and maintain client satisfaction
· Have a solution-oriented mindset to build long lasting relationships with clients
· Analyse, Maintain and Disseminate suitable MIS to the internal teams to derive key areas of concern, regular complaints with a focus to provide key insights
· Monitor and report on account performance, identifying opportunities for growth and improvement.
· Excellent attention to detail, solid follow-up skills, and the ability to think strategically and solve problems
Technical skills required
· Strong understanding of cash products for both domestic and cross-border transactions.
· Engage with operations and sales to build and maintain an effective customer service model that differentiates CACIB.
Languages
English
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