
Email Support Executive
3 days ago
- Customer Inquiry Management: Respond to customer questions, provide product information, and resolve issues through email and live chat.
- Issue Resolution: Efficiently identify and solve customer problems, ensuring timely and satisfactory resolutions.
- Documentation: Accurately record customer interactions and maintain customer records using CRM software.
- Escalation: Escalate unresolved issues to the appropriate internal teams or departments when necessary.
- Customer Relationship: Act as a brand ambassador by maintaining a positive and professional demeanor, ensuring client satisfaction.
- Time Management: Effectively manage multiple chat conversations simultaneously and follow up with customers to ensure issues are resolved.
Qualifications and Skills
- Education: A high school diploma or equivalent is typically required, with a college degree being a preference for some positions.
- Communication Skills: Strong written communication skills are crucial for conveying information clearly and professionally.
- Technical Proficiency: Ability to type quickly and accurately, along with proficiency in using computers and various chat and CRM software.
- Soft Skills: Patience, attention to detail, multitasking, and strong problem-solving skills are essential.
- Experience: Previous customer service experience is often beneficial.
Job Types: Full-time, Permanent, Fresher
Pay: ₹14, ₹31,976.04 per month
Benefits:
- Food provided
- Health insurance
- Internet reimbursement
Work Location: In person
Speak with the employer
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