Email Support Executive

1 week ago

Delhi, Delhi, India Siyaraj Enterprise Full time ₹ 381 per year
  • Customer Inquiry Management: Respond to customer questions, provide product information, and resolve issues through email and live chat.
  • Issue Resolution: Efficiently identify and solve customer problems, ensuring timely and satisfactory resolutions.
  • Documentation: Accurately record customer interactions and maintain customer records using CRM software.
  • Escalation: Escalate unresolved issues to the appropriate internal teams or departments when necessary.
  • Customer Relationship: Act as a brand ambassador by maintaining a positive and professional demeanor, ensuring client satisfaction.
  • Time Management: Effectively manage multiple chat conversations simultaneously and follow up with customers to ensure issues are resolved.

Qualifications and Skills

  • Education: A high school diploma or equivalent is typically required, with a college degree being a preference for some positions.
  • Communication Skills: Strong written communication skills are crucial for conveying information clearly and professionally.
  • Technical Proficiency: Ability to type quickly and accurately, along with proficiency in using computers and various chat and CRM software.
  • Soft Skills: Patience, attention to detail, multitasking, and strong problem-solving skills are essential.
  • Experience: Previous customer service experience is often beneficial.

Job Types: Full-time, Permanent, Fresher

Pay: ₹14, ₹31,976.04 per month

Benefits:

  • Food provided
  • Health insurance
  • Internet reimbursement

Work Location: In person

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