Program Manager

4 days ago

Bengaluru, Karnataka, India upGrad Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Job Description:
Program Manager – Strategic Alliances

Role Overview:

The Program Manager – Strategic Initiatives will play a pivotal role in driving critical high-growth projects and operational excellence within our University Alliances and Business Development teams. This individual will manage strategic initiatives, coordinate cross-functional efforts, streamline operations, and act as the primary liaison with senior stakeholders across universities and internal teams. The role demands strong analytical thinking, proactive problem-solving, and exceptional stakeholder management to deliver measurable outcomes and significantly enhance organizational efficiency.

Key Responsibilities:

  • Drive Strategic Projects:
    Lead and execute high-impact initiatives aimed at scaling university partnerships, driving growth, and improving top-line performance.
  • Operational Excellence:
    Develop, document, and implement robust standard operating procedures (SOPs) to address operational challenges.
  • Cross-functional Leadership:
    Coordinate and align internal stakeholders from Sales, Marketing, Academics, Product, Finance, and Operations to deliver on shared goals.
  • Stakeholder Management:
    Act as the primary interface with senior university stakeholders, ensuring alignment, building trust, and maintaining successful, long-term relationships.
  • Performance Management:
    Regularly monitor, analyze, and report key business metrics to ensure initiatives meet defined targets, proactively identifying new opportunities for improvement.
  • Issue and Crisis Management:
    Triage and independently manage escalations, resolving operational bottlenecks swiftly and efficiently, while escalating critical issues appropriately.
  • Market and Industry Awareness:
    Stay informed on higher education trends, regulatory developments, and competitor movements to strategically guide initiatives.
  • Administrative & Coordination Support:
    Manage logistics, meeting preparations, and scheduling related to strategic meetings and engagements, ensuring comprehensive follow-up and execution.
  • Autonomous Execution:
    Own projects end-to-end with minimal supervision, navigating ambiguity with a results-driven approach.

Who We're Looking For:

  1. Experience:
    3+ years of experience in program/project management, business consulting, strategy, or operations, ideally within education, B2B, or high-value consumer tech sectors.
  2. Education:
    Graduate/MBA from a top-tier institution like IIT, IIM, BITS.

  3. Skills & Attributes:

  4. Strong analytical and problem-solving skills.

  5. Excellent communication and stakeholder management.
  6. High ownership and ability to thrive in ambiguity.
  7. Bias for action with a results-driven mindset.
  8. Passionate about education and impact-led work.

Why Join Us?

  • Opportunity to shape the future of online higher education in India.
  • Collaborate with leading academic institutions and strategic thought leaders.
  • Thrive in a fast-growing, entrepreneurial environment offering significant autonomy.
  • Be part of a purpose-driven company that values innovation, execution excellence, and scalability.

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