Senior Officer, Application Support, Technology and Operations

1 week ago

Chennai, Tamil Nadu, India DBS Bank Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Business FunctionTechnology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.Responsibilities: * Provide technical support to critical banking applications.* Most of the critical payment systems are 24/7 and 365 available and hence resource should be ready to work round the clock in various shifts including Saturday,Sunday and Holidays.* Application technical support experience on NACH, Cheque and Trade applications.* Perform end to end technical support of various banking applications.* Handle & manage ITIL process like Change, Incident, Problem management etc.* Managing new requirement /changes to applications, perform technical analysis of changes/enhancements, perform UAT/SIT, Production deployment etc.* Identify issues, with help of users, application vendors wherever required for any defect/errors and act as the first point of support of all issues being encountered during UAT and Production.* Tracking, find out root cause and work on permanent closure of issues.* Prepare knowledge base articles for incidents.* Track, plan and support implementation of Infra Upgrades and Security vulnerabilities/patches for Windows, Linux, AIX, Database etc.* Support applications on SIT/UAT environment. test patches (ensure adequacy, sufficiency and accuracy of the patch) prior to production deployment .* Monitor ETL, Jobs, Health-checkup runs on daily basis and resolution in event of any failures.* Manage regular housekeeping activities for applications and ensure high uptime of applications.* Co-ordinate with application echo partners/vendors & bank's internal units in issue resolution in the production and UAT environment .* Publish regular MIS updates to all stakeholders as an when required.* Provide technical support to project team as an when required for various projects.* Closure of incident and change tickets on time.Requirements* Experience Level – 3 - 5 years of experience on banking technical application support. Application technical support experience of below payment , cheque and Trade applications will be added advantage (CTS,NACH, EDPMS/IDPMS, Trade applications (TRRACCS,CTCP) etc.)* Good knowledge of ITIL - Incident, Change and Problem management* Technical skill- Oracle/SQL/MariaDB database, AIX/Unix , MQ, Windows servers, Web server, Jboss / APACHE/Tomcat.* Good communication skills and ability to clearly communicate with stakeholders in India and the Region* Ability to analyse new requirements and issues in applications and manage the implementation of enhancements and fixes from analysis to implementation and provide post Production support.

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