Head - Information Technology

Job Description -Head - Information Technology

Location: Chennai/Gurgaon

Experience : 10+ years

Notice Period : Immediate joiners preferred

Reporting To: Directors

Role Overview

We are seeking a highly accomplished professional with 10+ years of proven leadership across business strategy, service delivery, and organizational management to join us as Principal Consultant. This role functions as a strategic contributor to the organization—driving vision, operational excellence, client satisfaction, and business growth.

The Principal/Executive Consultant will be responsible for steering the organization towards sustainable success, aligning people, processes, and technology to meet client demands, optimizing internal efficiency, and delivering superior value.

• Key ResponsibilitiesStrategic Leadership & Growth

• Act as the organization's strategic team leader, shaping direction, and execution plans from the directors.

• Identify new business opportunities, partnerships, and growth areas to strengthen the company's market position.
• Provide advisory inputs to the Directors on long-term strategy and organizational roadmap.

Client Service Delivery & Business Management

• Serve as the principal point of accountability assigned client engagements and global service delivery.

• Work closely with PMO and SD teams and assist the present senior leadership

• Ensure client requirements are met with accuracy, timeliness, and quality.
• Build and sustain trusted relationships with key clients, ensuring high satisfaction and retention.
• Oversee customer accounts and take responsibility for service delivery and operational units.

HR, People & Organizational Leadership

• Lead end-to-end HR and talent management, ensuring recruitment, retention, and succession pipelines support business growth.
• Foster a culture of high performance, innovation, and accountability across teams.
• Mentor senior leaders and managers to strengthen organizational capabilities.

Governance & Operations Excellence

• Drive operational governance, ensuring compliance with legal, contractual, and regulatory requirements.
• Establish clear SOPs, metrics, and dashboards to measure performance across service, HR, and administrative functions.

• Ensure optimal use of resources and cost efficiency without compromising service quality.

• Key Result Areas (KRAs) :

Organizational Leadership

- Strong leadership bench strength through effective succession planning.

- Year-on-year improvements in employee engagement and retention.

Operational & Financial Governance

- Streamlined operations with reduced turnaround times.

- Zero compliance lapses across all jurisdictions.

- Delivery of accurate work reporting and MIS to the directors.

Strategic Value Creation

- Implementation of at least two organization-wide initiatives annually that improve efficiency, culture, or client satisfaction.

- Demonstrated contribution to revenue growth and profitability.

Business Growth & Client Leadership

- New client acquisition and expansion of existing accounts.

- ≥ 95% on-time, quality fulfillment of global client requirements.

- High client satisfaction and retention metrics.

Job Type: Full-time

Pay: Up to ₹1,800,000.00 per year

Application Question(s):

• Please rate your english communication skills out of is highest and 1 is lowest)
• How many yeras of experince you have in Leadership Startegy in IT organizations ?
• How many yeras of experince you have in multiple team mangement in IT organizations ?
• How many yeras of experince you have in Handling global IT clients and customer?
• Which IT services you are awre of handing clients and their projects ?
• Current CTC?
• Expected CTC?
• In how many days you can join if gets shortlisted ?
• This is completely work from office role with 24X7 fucntional support , are you ok with this ?
• Your current location ?

Work Location: In person