Customer & Partnership Coordination

1 week ago

Delhi, Delhi, India Dessine Art Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Company Description

Dessine Art is an online art & decor brand making high-quality art accessible to everyone. We collaborate with artists worldwide to offer affordable, custom-designed and durable art pieces that bring beauty and inspiration into everyday spaces.

At Dessine Art, we introduce fresh, curated collections every month, showcasing a selection of our favorite new pieces by upcoming start artists. These collections serve as dynamic, rotating exhibitions on our platform, ensuring a continually evolving and engaging experience for our audience.

By collaborating with these budding artists, we not only support their journey but also bring unique, contemporary art to our collectors. It's more than just a collection; it's a celebration of new beginnings, diverse expressions, and the exciting future of art.

Role Description

This is a full-time, on-site role for a Customer & Partnership Coordinator located in New Delhi. The Customer & Artist Relations Executive will serve as the communication bridge between our art lovers community, artists, interior designers, and architects. This role involves handling customer queries, ensuring smooth collaborations with creative partners, and coordinating with operations for timely and quality deliveries. The ideal candidate should be proactive, detail-oriented, and possess excellent communication skills to represent our premium art brand professionally.

Qualifications

  • Strong Interpersonal Skills and ability to ensure Customer Satisfaction
  • Customer Support experience and excellent Communication skills
  • Strong Analytical Skills to understand and address customer needs
  • Ability to coordinate effectively with partner organizations
  • Excellent written and verbal communication skills
  • Bachelor's degree in
    any discipline
    (Communication, Business, Arts/Design, Marketing, or related fields preferred).
  • Experience in the art industry is beneficial.

Day-to-day responsibilities include:

  1. Responding to customer inquiries via social media, email, and WhatsApp chat in a professional and timely manner.

  2. Providing product recommendations and assisting customers with their purchases.

  3. Resolving customer complaints and return/replacement issues to ensure a positive experience.

  4. Assisting in collaborating with social media influencers to promote the brand.

  5. Maintaining accurate records of customer interactions and transactions in MS Excel.

  6. Onboarding new artists and approaching interior designers and architects for potential business opportunities.

  7. Contributing ideas for improving customer service processes and enhancing overall customer satisfaction.

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