Community Management Specialist

Since selling our first timepiece in 2011, Daniel Wellington has evolved into a global phenomenon that has disrupted an entire industry. We are an exciting, vibrant, and innovative brand that challenges old conventions - continuously striving to enrich our customers' style through timeless pieces.

Working here, you are a part of an inclusive and diverse workplace, where we want you to be yourself. We give you trust, ownership and flexibility in your work, and the opportunity to make an impact, directly contributing to our success. You will spend your days with collaborative, open, positive, and highly skilled people. You will learn new things, grow, and have a great time while doing so.

We are again seeking a Community Management Specialist to join our Mumbai team, working closely with the Global Influencer Marketing and Social Media Teams based in Stockholm, Sweden.

THE TASKS YOU WILL OWN

• Monitor and respond to all comments, tags and mentions across our social media platforms.
• Like, reply to, and comment on Instagram Stories where our brand is tagged or mentioned.
• Flag negative or sensitive comments for escalation to the Customer Service Team.
• Flag comments and DM's that might need escalation internally to other departments.
• Engage with our community by interacting with UGC, influencer posts, and fans, and encourage conversation using short, friendly and engaging replies.
• Track verified followers and influencers who engage with our brand for potential outreach.
• Identify and collect "special" followers of ours (big influencers and loving fans etc)
• Create and maintain a response guide with reply templates for common comment types.
• Further down the line, there may be opportunities to support the marketing team in other tasks and projects

We work with all social media platforms to varying extents. Instagram and TikTok are the largest channels with the most activity. However, you will also work with social media like Facebook, Threads, X (Twitter), YouTube, LinkedIn and potentially more.

WHO YOU ARE

• A strong communicator with excellent written English skills and a natural flair for engaging with people online.
• Detail-oriented and organised, able to manage multiple social media interactions efficiently and with care.
• You bring a positive attitude and enjoy working in a fast-paced, collaborative environment.
• Comfortable navigating social media platforms even if you haven't worked with them professionally before.
• Background in Customer Service or similar roles is considered a plus

This is an early-career opportunity where prior background is not a requirement. At the same time, we welcome candidates with experience; however if you are senior in your field, there is a risk that the salary range or job scope will not match your expectations. Before inviting to interviews, we share salary details.

THIS IS #LIFEATDW

We asked our people why they like working at Daniel Wellington. Visit this page on our career site to see what they replied - Our Company Culture

ABOUT THE PROCESS

We will review your application and get back to you as soon as possible. We aim to do so within 2 weeks. Generally, our processes consist of one first shorter video call, followed by two deep-dive interviews. Read more about Recruitment Process at DW.

ACCESSIBILITY AND ACCOMMODATIONS
We are committed to creating an inclusive and accessible recruitment process. If you have a disability or special need that requires accommodation at any stage of the recruitment process, please contact the recruiter listed in this job ad. We will work with you to ensure your needs are met.