
Hotel Reservation Analyst
6 days ago
Designation: Hotel Reservation Analyst/OTA Analyst
We are seeking an experienced OTA Analyst to join our team immediately. As an OTA Analyst, your day-to-day tasks will include monitoring and updating the online travel agency platforms, managing reservations and bookings, coordinating with property owners, ensuring accurate and up-to-date property information, and providing excellent customer service to guests. You will also assist in optimizing property listings and implementing marketing strategies to maximize bookings and revenue.
LOCATION: Kinfra Techno Industrial Park, Kakkanchery, Near Calicut University
Qualifications:
- Graduates, Post Graduates
- 0-02 years of experience in Hotel Reservations (Travel Industry).
- Experience with online travel agency platforms and reservation management.
- Strong attention to detail and ability to maintain accurate and up-to-date information.
- Good Technical skills and Communication Skills – English, Hindi and Malayalam
- Knowledge of the hospitality industry and vacation rentals is a plus
Responsibilities:
- Hotel Reservations & Inventory Management
- OTA Listing and optimization
- Real Time OTA (Airbnb, Agoda, MMT and ) Inventory Management
- Handle channel management software.
- Online sales and business development.
- Cultivate and nurture lasting relationships with customer accounts through open and interactive communication.
- Provide accurate, valid, and comprehensive information about our holiday homes and services.
- Deal with demanding customers and escalations
- Work well in a team and collaborate with property owners
Job Type: Full-time
Pay: ₹20, ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
Ability to commute/relocate:
- Malappuram, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:
- Bachelor's (Required)
Work Location: In person
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