Lead-Sales & Client Engagement

Role Objective:

To lead business acquisition and client engagement through a 360° approach—LAND, EXPAND, and SUSTAIN—ensuring strategic growth, relationship maturity, and long-term account profitability. The role demands a blend of sales acumen, relationship intelligence, and a deep understanding of design-led business solutions.

Key Responsibilities

1. LAND – Opportunity Closure (Business Incoming)

· Drive the entire opportunity lifecycle: from understanding client briefs to design articulation and delivering final business presentations.

· Collaborate with Operations, Design, and Marketing Strategy teams to shape proposals and ensure successful project kick-off post PO stage.

· Lead RFQ/RFP management, proposal submissions, and commercial negotiations with support from internal stakeholders.

· Conduct internal alignment meetings to ensure delivery teams are briefed and mobilized for execution readiness.

· Maintain a strong pipeline conversion ratio, ensuring monthly and quarterly revenue targets are met.

2. EXPAND – Business Growth & Farming (Existing and New Accounts)

· Identify new verticals, divisions, and geographies within existing and new client organizations to drive incremental revenue.

· Utilize industry insights, research, PR engagements, and networking to uncover business opportunities aligned with D'Art's design and execution capabilities.

· Co-create proactive pitch strategies and lead client presentations to strengthen brand visibility and recall.

· Collaborate with internal teams to design account expansion blueprints and unlock new CAPEX opportunities.

· Build a predictable farming model for existing clients to ensure repeat and cross-category business inflow.

3. SUSTAIN – Retention & Long-Term Value Creation

· Formulate and execute Key Account Plans (KAP) for long-term retention, mapping growth potential and engagement strategy.

· Ensure minimum 3-year sustenance of every newly acquired business vertical or line.

· Identify and escalate red flags or client dissatisfaction triggers proactively to protect account stability.

· Drive service mushrooming—ensure 50% of total service offerings are adopted within accounts by the 1st year of engagement.

· Track account profitability and ensure alignment with organizational growth goals.

4. Cross-Cutting Responsibility – Relationship Building & Real-Time CX Tracking

· Build and maintain trust-based relationships with clients, OEMs, and channel partners to strengthen D'Art's positioning as a strategic partner, not just a vendor.

· Lead CX improvement initiatives—capture client feedback, testimonials, and referrals for continuous improvement.

· Measure and report Customer Satisfaction Index (CSI) on a quarterly basis using structured feedback data.

· Act as the Voice of the Customer internally, ensuring cross-departmental alignment to client needs and expectations.

· Conduct strategic client visits across geographies to strengthen engagement, uncover latent opportunities, and convert qualified leads.

· Coordinate pre-visit research and proposal preparation, ensuring each client interaction is purpose-driven and value-adding.

· Ensure post-meeting actions are executed within 7 days to progress opportunities to closure.

Key Skills & Competencies

· Strong Business Development and Consultative Selling capabilities.

· Deep understanding of Retail, Design, and Brand Experience domains.

· Exceptional Stakeholder Management and cross-functional leadership.

· Strategic thinking with the ability to translate insights into revenue outcomes.

· Strong negotiation, presentation, and interpersonal communication skills.

· Analytical and forward-looking approach to pipeline forecasting and revenue planning.

Educational Qualification:

· Bachelor's degree in Business Administration / Marketing / Design Management with 4-5 years of experience in Design or Marketing Agency.

Personality Traits:

· Strategic and Relationship-driven mindset.

· High accountability and entrepreneurial ownership.

· Excellent listener with problem-solving instincts.

· Resilient, persuasive, and adaptive communicator.

Job Type: Full-time

Pay: ₹1,300, ₹1,500,000.00 per year

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Leave encashment
• Paid sick time

Work Location: In person