Collection Executive

5 days ago

Delhi, Delhi, India Complete Dental Solution Full time ₹ 2,50,000 - ₹ 3,60,000 per year

Responsibilities

  • Manage a portfolio / Allocated / Teritary of accounts to collect outstanding payments, utilizing effective communication strategies
  • Conduct follow-up calls and emails to resolve payment discrepancies and negotiate payment plans
  • Document interactions and maintain accurate records of collections activities in our financial systems
  • Collaborate with the finance and accounting teams to ensure accurate account reconciliation
  • Assist in the development of best practices for collections processes and dispute resolution
  • Provide exceptional customer service by addressing client inquiries and concerns in a timely manner
  • Analyze account histories and payment trends to identify potential risks and opportunities for improvement within the collections process.
  • Prepare and present regular reports on collections performance, account status, and recovery metrics to senior management
  • Collaborate with internal departments to address client concerns and improve overall customer satisfaction

Required and Preferred Qualifications Required:

  • 2+ years of experience in collections, accounts receivable, or a related field
  • Strong understanding of collection processes and debt recovery strategies
  • Exceptional verbal and written communication skills
  • Proficiency in using financial software and Microsoft Office Suite & MIS

Soft Skills and Cultural Fit

  • Good communication and negotiation skills, with the ability to build rapport with clients and stakeholders.
  • Strong problem-solving abilities, capable of handling complex issues with a strategic approach.
  • Detail-oriented with a commitment to accuracy in reporting and documentation.
  • Ability to adapt to changing priorities in a dynamic work environment.
  • A proactive and positive attitude, fostering collaborative team dynamics.

Job Type: Full-time

Pay: ₹250, ₹360,000.00 per year

Application Question(s):

  • How much experience you have in collection ?
  • How much marks you want to give yourself out of 10?
  • What is your current CTC ?
  • This role may require you to relocate after selection, depending on business requirements. Are you open and willing to relocate to a different location if needed?

Work Location: In person

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