
Collection Executive
2 days ago
Responsibilities
- Manage a portfolio / Allocated / Teritary of accounts to collect outstanding payments,
utilizing effective communication strategies
Conduct follow-up calls and emails to resolve payment discrepancies and negotiate payment plans
Document interactions and maintain accurate records of collections activities in our financial systems
Collaborate with the finance and accounting teams to ensure accurate account reconciliation
Assist in the development of best practices for collections processes and dispute resolution
Provide exceptional customer service by addressing client inquiries and concerns in a timely manner
Analyze account histories and payment trends to identify potential risks and opportunities
for improvement within the collections process.
- Prepare and present regular reports on collections performance, account status, and
recovery metrics to senior management
- Collaborate with internal departments to address client concerns and improve overall
customer satisfaction
Required and Preferred Qualifications Required:
2+ years of experience in collections, accounts receivable, or a related field
Strong understanding of collection processes and debt recovery strategies
Exceptional verbal and written communication skills
Proficiency in using financial software and Microsoft Office Suite & MIS
Soft Skills and Cultural Fit
Good communication and negotiation skills, with the ability to build rapport with clients and stakeholders.
Strong problem-solving abilities, capable of handling complex issues with a strategic
approach.
Detail-oriented with a commitment to accuracy in reporting and documentation.
Ability to adapt to changing priorities in a dynamic work environment.
A proactive and positive attitude, fostering collaborative team dynamics.
Job Type: Full-time
Pay: Up to ₹30,000.00 per month
Education:
- Bachelor's (Preferred)
Work Location: In person
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