Collection Executive

2 days ago

Delhi, Delhi, India Wisdomleaf Technologies Pvt Ltd Full time ₹ 3,60,000 - ₹ 36,00,000 per year

Responsibilities

  • Manage a portfolio / Allocated / Teritary of accounts to collect outstanding payments,

utilizing effective communication strategies

  • Conduct follow-up calls and emails to resolve payment discrepancies and negotiate payment plans

  • Document interactions and maintain accurate records of collections activities in our financial systems

  • Collaborate with the finance and accounting teams to ensure accurate account reconciliation

  • Assist in the development of best practices for collections processes and dispute resolution

  • Provide exceptional customer service by addressing client inquiries and concerns in a timely manner

  • Analyze account histories and payment trends to identify potential risks and opportunities

for improvement within the collections process.

  • Prepare and present regular reports on collections performance, account status, and

recovery metrics to senior management

  • Collaborate with internal departments to address client concerns and improve overall

customer satisfaction

Required and Preferred Qualifications Required:

  • 2+ years of experience in collections, accounts receivable, or a related field

  • Strong understanding of collection processes and debt recovery strategies

  • Exceptional verbal and written communication skills

  • Proficiency in using financial software and Microsoft Office Suite & MIS

Soft Skills and Cultural Fit

  • Good communication and negotiation skills, with the ability to build rapport with clients and stakeholders.

  • Strong problem-solving abilities, capable of handling complex issues with a strategic

approach.

  • Detail-oriented with a commitment to accuracy in reporting and documentation.

  • Ability to adapt to changing priorities in a dynamic work environment.

  • A proactive and positive attitude, fostering collaborative team dynamics.

Job Type: Full-time

Pay: Up to ₹30,000.00 per month

Education:

  • Bachelor's (Preferred)

Work Location: In person

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