Current jobs related to Senior Customer Success Technical Architect - Mumbai Metropolitan Region - Confluent

  • Senior Customer Success Architect

    2 weeks ago

    Mumbai Metropolitan Region, India Confluent Full time US$ 1,25,000 - US$ 1,75,000 per year

    We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.It takes a certain kind of person to join...

  • Customer Success Manager

    7 days ago

    Mumbai Metropolitan Region, India SS&C Technologies Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and...

  • Senior Customer Success Manager

    2 weeks ago

    Mumbai Metropolitan Region, India Sinch Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.We reach every phone on earth. From the lifechanging to the timesaving, we're helping...

  • Senior Technical Success Manager

    2 weeks ago

    Mumbai Metropolitan Region, India New Relic Full time US$ 1,50,000 - US$ 2,00,000 per year

    We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our...

  • Manager - Customer Success

    2 weeks ago

    Mumbai Metropolitan Region, India Sinch Full time US$ 90,000 - US$ 1,20,000 per year

    Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video.We reach every phone on earth. From the lifechanging to the time-saving, we're helping...

  • Head of Customer Success

    2 weeks ago

    Mumbai Metropolitan Region, India FinBox Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    FinBox: Where Fintech Meets FunWelcome to FinBox, the buzzing hive of tech innovation and creativitySince our inception in 2017, FinBox has built some of the most advanced technologies in the financial services space that help lenders like Banks, NBFCs and large enterprises build and launch credit products within a matter of days, not months or years. FinBox...

  • Senior Enterprise Architect

    2 weeks ago

    Mumbai Metropolitan Region, India Workassist Full time US$ 1,50,000 - US$ 2,00,000 per year

    Work Level: Senior LeadershipCore: Team PlayerLeadership: Strategic ThinkingRole: Senior Enterprise ArchitectIndustry Type: BankingFunction: Enterprise RiskKey Skills: Enterprise Data,Enterprise Integration,Emerging Enterprise,IT,Technical SupportEducation: GraduateNote: This is a requirement for one of the Workassist Hiring Partner.Sr. Key Responsibilities1...

  • Senior Architect

    2 weeks ago

    Mumbai, Maharashtra, India Architect Hafeez Contractor Full time

    Job DescriptionAbout the Company - Architect Hafeez Contractor the name needs no introduction. It boasts of 700+ team members and 35 plus Associates. It has a wide portfolio of clients ranging from institutional to commercial to residential.About the Role - Senior ArchitectResponsibilities -- Looking for Senior Architect with experience of working in...

  • Senior Architect

    2 weeks ago

    Mumbai, Maharashtra, India Architect Hafeez Contractor Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    About the Company - Architect Hafeez Contractor the name needs no introduction. It boasts of 700+ team members and 35 plus Associates. It has a wide portfolio of clients ranging from institutional to commercial to residential.About the Role - Senior ArchitectResponsibilities -Looking for Senior Architect with experience of working in Architectural firms.Able...

  • Tech Lead- Customer success Team

    2 weeks ago

    Mumbai Metropolitan Region, India HYrEzy Tech Solutions Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Role: Tech Lead - Customer success TeamExpereince: 5 - 8 YearsLocation: Work from Office (Vile Parle, Mumbai)Budget: Up to 20-25 LPA (flexible for the right candidate)Joining: Immediate to 15 DaysNotes From Hiring ManagerThis is a hands-on engineering role in a lead capacity, not limited to people management.Requires prior experience as a Solution...

Senior Customer Success Technical Architect

2 weeks ago

Mumbai Metropolitan Region, India Confluent Full time US$ 1,25,000 - US$ 1,75,000 per year

We're not just building better tech. We're rewriting how data moves and what the world can do with it. With Confluent, data doesn't sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver experiences as dynamic as the world around them.

It takes a certain kind of person to join this team. Those who ask hard questions, give honest feedback, and show up for each other. No egos, no solo acts. Just smart, curious humans pushing toward something bigger, together.

One Confluent. One Team. One Data Streaming Platform.

About The Role
The CSTA role is both deeply technical and commercial in nature. You will leverage a technical background (e.g. AppDev, SysAdmin, Distributed Computing) to advise customers on their architectures, including patterns & strategies for operating and maturing their Confluent subscription. You will also utilize relationship management skills & industry experience to guide the customer on how they can best achieve their business goals and value-based outcomes via their Confluent investment.

Confluent is searching for a Customer Success Technical Architect (CSTA) to act as a trusted technical advisor and advocate to work with our customers. The primary objective of this role is to ensure the success, retention & expansion of our customers by providing technical guidance, including best practices, for the Confluent product suite. You will partner with others in Customer Solutions as well as cross-functional divisions such as Sales, Product Management and Engineering to help our customers accelerate time to value, maximize product consumption and achieve their overall business objectives.

In this role you will have the opportunity to build broad experience with Kafka, Flink and Confluent IP as well as gain an understanding of complementary and competitive technologies. You will work with a variety of organizations ranging from new start-ups to large enterprise customers. Throughout these interactions, you will build strong relationships, ensure exemplary delivery standards, and have a lot of fun helping our customers build state-of-the-art data streaming platforms

What You Will Do

  • Champion and advocate for the customer within Confluent. You will be the technical voice of the customer and will leverage learned technical insights & perspective while coordinating between Confluent Sales, Product, Services, Support and Training teams to drive technical success.
  • Identify customer technical objections and develop strategies to address those blockers to adoption.
  • Proactively support customers through technical lifecycle activities such as architecture planning, cluster & security design, monitoring & automation; review & provide guidance on upgrade or migration plans, platform & application hardening ideas and high availability design.
  • Guide customers up the data streaming maturity curve through recommendations on advanced technical topics (e.g. data mesh, stream processing, utilization optimization & performance tuning) Develop and present periodic customer reviews, including analysis of technical health and operational performance, to Confluent senior management.
  • Document and transfer knowledge to customers and internal teams. This assists customers in advancing their knowledge & abilities on their own, while also helping Technical Support Engineers and Professional Services teams better serve your customers.
  • Leverage knowledge of your customer environments and use cases to influence the roadmap of Confluent products.
  • When necessary, roll up your sleeves and dig in to help address customer issues alongside Confluent Technical Support Engineers and Core Engineering.

What You Will Bring

  • Bachelor's degree in computer science or engineering, mathematics, or other quantitative field
  • Demonstrated success in a technical Field role for a product / SaaS company with enterprise customers
  • Passion for working on complex technical problems, with a strong understanding of modern infrastructure and streaming technologies; self-starter who loves a fast-paced environment
  • Excellent interpersonal & communication skills and an ability to concisely explain tricky issues and complex solutions to a variety of personas
  • Demonstrated ability to manage multiple customers at a time while paying strict attention to detail and delivering results across multiple initiatives such as driving expansion, customer satisfaction, feature adoption, and retention
  • Collaborative spirit, outstanding consulting & relationship management skills and ability to rapidly switch context
  • Hands on knowledge of one or more key cloud vendors (AWS, GCP and Azure)
  • Solid understanding of cloud networking and security technologies (e.g. VPC, Private Link, Private Service Connect, TLS/SSL, SASL, Kerberos, etc.)
  • Experience prototyping and analyzing code for client solutions in multiple languages (e.g. Java, Python, Go, etc.)
  • Experience with Java Virtual Machine (JVM) tuning and troubleshooting
  • Experience with operating Linux, you know how to configure, tune and troubleshoot both RedHat & Debian based distributions
  • Ability to learn new technologies quickly, as well as a strong interest in doing so
  • Flexibility to travel up to 20% of the time

What Gives You An Edge

  • Confluent Developer or Administrator certifications )
  • Experience with Apache Flink
  • Experience helping customers build distributed systems or streaming solutions that use Apache Kafka alongside technologies such as Spark, Flink, Hadoop, Cassandra, etc

Ready to build what's next? Let's get in motion.
Come As You Are
Belonging isn't a perk here. It's the baseline. We work across time zones and backgrounds, knowing the best ideas come from different perspectives. And we make space for everyone to lead, grow, and challenge what's possible.

We're proud to be an equal opportunity workplace. Employment decisions are based on job-related criteria, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by law.