Ecommerce Specialist

2 weeks ago

Pune, Maharashtra, India ECOTONIQUE Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Job Description: E-Commerce Officer

Position Overview

We are seeking a dynamic, data-driven, and fashion-savvy 
E-Commerce Officer
 to manage and grow our brand's presence across our own
D2C website, Amazon, Flipkart, and Myntra
. The ideal candidate will be responsible for end-to-end e-commerce operations, sales growth, online merchandising, marketing coordination, and customer experience to ensure consistent brand visibility and profitability.

Key Responsibilities

1. Marketplace & Website Management

  • Manage daily operations across 
    Amazon, Flipkart, Myntra, and brand website
    .
  • Upload new products, update listings, and ensure accurate catalog information (titles, descriptions, images, keywords, size charts).
  • Maintain pricing strategies, promotional offers, and discount management across platforms.
  • Monitor inventory levels, coordinate with warehouse/logistics for stock replenishment.

2. Sales & Growth

  • Track daily/weekly/monthly sales performance by channel.
  • Develop strategies to increase visibility, conversions, and repeat purchases.
  • Execute campaigns (sales events, festive promotions, end-of-season sales).
  • Identify and implement growth hacks tailored for Gen Z and Millennial fashion buyers.

3. Marketing & Merchandising

  • Coordinate with marketing teams for digital campaigns, influencer tie-ups, and paid ads.
  • Ensure product listings are optimized for 
    SEO and platform algorithms
    .
  • Create and manage product bundles, cross-sells, and upsell strategies.
  • Curate website homepage banners, promotions, and merchandising flows to improve user experience.

4. Data Analytics & Reporting

  • Analyze sales data, traffic sources, conversion rates, and customer insights.
  • Generate weekly/monthly performance reports with actionable recommendations.
  • Monitor competitor pricing, promotions, and product positioning.
  • Track return rates, reviews, and ratings to improve customer satisfaction.

5. Operations & Customer Experience

  • Liaise with logistics partners for smooth delivery and returns.
  • Ensure compliance with platform SLAs (dispatch time, return management, customer issue resolution).
  • Collaborate with customer support team to resolve escalations.
  • Maintain high ratings and feedback scores on marketplaces.

Qualifications

  • Bachelor's degree in business, Marketing, E-Commerce, or related field. MBA is a plus.
  • 2–5 years of proven experience in 
    e-commerce management
     (fashion or lifestyle industry preferred).
  • Strong understanding of 
    Amazon Seller Center, Myntra Partner Portal
    , and Shopify/WooCommerce (or similar platforms).
  • Hands-on experience in 
    catalog management, keyword optimization, PPC campaigns, and digital marketing
    .
  • Proficiency in 
    MS Excel, Google Analytics, and data-driven decision making
    .

Skills Required

  • Excellent communication and negotiation skills.
  • Strong analytical and problem-solving ability.
  • Proactive, organized, and detail-oriented with ability to multitask.
  • Creative mindset for merchandising and campaign ideation.
  • Ability to thrive in a fast-paced startup-like environment.

Key Performance Indicators (KPIs)

  • Monthly sales growth across all channels.
  • Improvement in product visibility and conversion rates.
  • Reduction in return % and customer complaints.
  • Increase in repeat customer purchase rate.
  • Higher average customer rating & reviews.

Compensation

  • Competitive salary based on experience.
  • Performance-based incentives linked to sales growth and KPIs.

ECOTONIQUE LIFESTYLE PVT LIMITED, INDIA

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