Associate System Admin

1 day ago

Vadodara CH Gujarat India Collabera Full time ₹ 25,00,000 - ₹ 50,00,000 per year
Description

Job Title: Associate System Admin

Job Location: Vadodara, Gujarat

Job Timings: Monday to Friday; 6 pm to 4 am IST

Roles and Responsibilities: 

Desktop Support
  • Install, upgrade, support and troubleshoot XP, Windows 11 and office 365
  • And any other authorized desktop applications.
  • Install, upgrade, support and troubleshoot for printers, computer hardware and any Other authorized peripheral equipment.
  • Performs general preventative maintenance tasks on computers, laptops, printers And any other authorized peripheral equipment.
  • Performs work in compliance within specified warranty requirements.
  • Identify requirements of equipment's and parts to support faulty Desktop, Laptop, and Server & UPS. 
  • Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
  • When the restoration is beyond the scope of the computers, laptops, printers and any other authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to proper tier 2 / 3 support team member
  • Develop trends by monitoring and analyzing incoming calls, problems and support requests


System/Application/Network Support / Vendor co-ordination
  • Interact with numerous computer platforms in a multi-layered client server Environment.
  • Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and Administrative systems.
  • Diagnose and quickly resolve a wide range of Windows applications and networking
  • Problems to help minimize downtime.
  • Troubleshooting network connectivity in a LAN/WAN environment.
  • Ticketing logging and coordinating for vendor support.
  • When the restoration is beyond the scope of the Desktop Support Administrator the
  • Desktop Support Administrator will escalate the issue/problem to proper tier 3
  • support team member
  • Develop trends by monitoring and analyzing incoming calls, problems and support Requests.
  • In case of Vendor support requires resolving any issue; he has to log a call and inform the team with ticket no., that same need to update on MIS portal and close / resolved with service impact / business impact time slot. 


Education and Work Experience
  • College diploma or university degree in the field of computer science and/or 2 years equivalent work experience.
  • Certification in Microsoft, VMware and\or Citrix virtualization technologies are a plus.
  • Experience administering servers, backup operations, and systems monitoring;
  • Experience with desktop and server operating systems, including Microsoft Windows XP, Windows 7, and Windows
  • Professional image and grooming
  • Self-confidence and interpersonal skills
  • Analytical and problem solving skills
  • Good communication (both verbal and written) skills.
  • Ability to manage 500 systems with Network / Server Room.
  • Follow ITIL Procedures and practices.
  • Excellent analytical and problem solving skills
  • Understanding of complex information and requirements
  • Good prioritization skills and be flexible enough to adapt plans
  • Ability to explain complex systems in simple terms while on remote support.
  • An ability to work to tight deadlines and within constraints
  • Asset Management Skills.
  • Self-Discipline
  • Ready to support 24x7x365.


Technical Skills
  • Microsoft Certified if any
  • Experience of Service Desk Ticketing Tools
  • Cisco Network Devices installation like Router, Switches, Firewall.
  • Knowledge of Network topology.
  • Group Policy Troubleshooting
  • Windows Profile Management
  • Office365 & Office 2007 Outlook Client Configuration and Troubleshooting.
  • System Level Troubleshooting
  • Local Area Network Troubleshooting
  • Familiar with any Remote Support Tools or Applications.
  • Installation of Cisco Phone and Troubleshooting  (If any)
  • Data Center and Network Room Management
  • Ability to manage Real Time  Monitoring
  • Basic Hardware Troubleshooting. 
  • OS Windows 7, Windows 8 Installation and deployment.

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