Retail L&D Support

2 days ago

Bengaluru, Karnataka, India Titan Company Full time ₹ 6,00,000 - ₹ 10,00,000 per year

Job Title: Retail L&D Operations Executive

Department: Retail Learning & Development (Watches & Wearables Division)

Job Type: Off roll

Location: Bangalore

Experience Level: 35 years

Role Summary

The Retail L&D Support & Operations Executive will support the backend operations of the Learning & Development function for Titan's retail network. This role involves managing the Learning Management System (LMS), coordinating with vendors, handling training-related financial documentation, and maintaining accurate and timely reports. The position is critical in ensuring operational efficiency, data integrity, and smooth coordination across internal teams and external partners.

Key Responsibilities

  • LMS Administration

  • Manage user onboarding/offboarding, access control, and group structuring.

  • Upload and configure learning content in supported formats (SCORM, MP4, PDF, etc.).
  • Track learner progress, attendance, and completion metrics.

  • Support trainers in scheduling and managing classroom, virtual, and on-the-job sessions.

  • Provision & Vendor Coordination

  • Maintain monthly training expense records and submit financial provisions.

  • Coordinate with vendors for invoice collection, documentation, and payment follow-ups.

  • Facilitate internal approvals for advance and urgent payments.

  • Training & Compliance Reporting

  • Generate daily, weekly, and monthly reports to monitor:

  • Training attendance and completion

  • User engagement and compliance
  • Assessment and test results

  • LMS usage and focus module tracking

  • Archive reports for audit readiness and internal reviews.

  • Project Support

  • Assist in backend processes for quarterly learning and engagement programs.

  • Manage participant tracking, validation, and regional trainer coordination.

  • Support event planning, logistics, and communication for final evaluation rounds.

  • Ad-hoc & Stakeholder Support

  • Upload learning modules and maintain training documentation.

  • Build and customize reports as per business requirements.
  • Collaborate with cross-functional teams (trainers, content, IT, vendors) to improve tools and processes.

Key Skills & Competencies

  • LMS Expertise: Hands-on experience with enterprise learning platforms; capable of managing users and content.
  • Data & Reporting: Proficient in Microsoft Excel and other data tools; ability to clean, interpret, and visualize data effectively and present.
  • Process Orientation: Strong organizational skills with a keen eye for detail and adherence to timelines.
  • Stakeholder Management: Effective communication and coordination across internal departments and external vendors.
  • Project Coordination: Ability to support multiple training initiatives and contribute to end-to-end execution.

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