Process Trainer
2 weeks ago
Roles and Responsibilities
- Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge.
- Develop and maintain relationships with clients to understand their requirements and preferences for training delivery.
- Collaborate with subject matter experts to create engaging and effective learning materials.
- Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers.
For further information kindly connect with-
Simran Rana
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