Assistant General Manager

2 days ago

Mumbai, Maharashtra, India Larsen & Toubro Ltd Full time ₹ 15,00,000 - ₹ 25,00,000 per year

Assistant General Manager - Facility

Key Accountabilities

Strategic


• Initial inputs for the Project (Application, Agreement, Maintenance Estimate & Advance, Deposits, Operational & Service requirements etc).


• Get details of new projects and provide inputs on Estate requirements.


• Monitor Management & Maintenance of the property.


• Budget/Estimate Maintenance charges for new projects & Estimate Property Tax.


• Review Maintenance charges at regular intervals and revise appropriately, as required.


• Get Final Accounts & handed over to the Societies with balance amounts.


• Formulate policies for management of property and customer issues.


• Form Society and handover of Management to the Society.


• Co-ordinate with Legal Team for Conveyance of the property.


• Close Issues pertaining to past projects/recently handed over Society/Condos


• Co-ordinate for preparation of handover kits.


• Co-ordinate & finalize Agreements/Renewals with Legal Team for installations at projects.


• Co-ordinate/Clarify with Legal Team on issues/requirements of Estate Management.


• Co-ordinate with Legal Team on Legal cases filed in the Court.


• Source for Miscellaneous income in the project

Operational


• Monitor Takeover of Units and Project (Inspection/Snagging/Rectification etc).


• Monitor Selection/Deployment and performance of Vendors for Facilities/Services, Safety & Security, Cleaning/ Hygiene/ waste disposal /recycling, Food/Catering/ Vending etc.


• Monitor Customer/Possession details from Sales.


• Monitor Handover possession to Customers.


• Monitor Customer Complaints/Queries/Issues on Product and Services and resolution of the same.


• Ensure Customer Satisfaction Survey and Report to Customer Feedback Committee for improvements.


• Liaison with Municipal Corporations/Govt Bodies for Property Tax assessment/Land Revenue etc.


• Monitor Insurance/AMC/Guarantees/Warranty's/Consents/Licenses/Norms etc so as to ensure the same are in place.


• Ensure recommendations and requirement of ISO.


• Ensure MIS Reports are generated as required.

Developmental


• ISO recommendations & re-certifications.


• Estate Management Process reviews.


• Ensure smooth transition from the company controlled site to Residents Welfare Association.

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