IT Service

6 days ago

Pune, Maharashtra, India TSYS|Total System Services Full time ₹ 48,00,000 - ₹ 96,00,000 per year

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary

We're looking for someone who enjoys working with data and solving problems. You'll be part of a team that looks at IT issues and trends to help prevent future problems. If you have experience using Power BI for reporting and ServiceNow for managing IT services, this could be a great fit.

What You'll Do

Study data from incidents, problems, and changes to find patterns and repeated issues.

Create easy-to-understand dashboards and reports using Power BI.

Work with different teams to understand the data and suggest improvements.

Share your findings with managers and other stakeholders.

Use ServiceNow to track problems, find root causes, and help fix them.

Help technical teams put preventive solutions in place.

Support ongoing efforts to improve IT services using data insights.

Facilitates the service transition process by maintaining the product catalogue in line with current business requirements.

Participates in the continual service improvement process by providing feedback concerning their role and key data points to enhance existing process and service in line with enterprise policy.

What We're Looking For

At least 3 years of experience in IT service management or data analysis.

Good knowledge of Power BI for building reports and dashboards.

Hands-on experience with JIRA / ServiceNow, especially for incident and problem tracking.

Strong analytical and problem-solving skills.

Excellent communication skills and ability to work with different teams.

Excellent communication and stakeholder management abilities.

Nice to Have

Minimum Qualification

  • Bachelor's Degree
  • Relevant Experience or Degree in: Experience with various technologies and IT Services. Major in Computer Science strongly preferred, other majors considered. Willing to accept additional experience in lieu of a degree.
  • Typically Minimum 3 Years Relevant Exp
  • ITIL Foundation certification.
  • Experience with automation or scripting in JIRA / ServiceNow.
  • Familiarity with other tools like Excel, SQL, or Python.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact

  • IT Service Desk

    4 days ago

    Pune, Maharashtra, India COVET IT INC Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: IT Service Desk (Desktop/ System support)Location: Pune, MaharashtraType: Full Time/ Direct PlacementShift Timing- Rotational shift (rotational week offs)Job Description:Experience & Qualifications· Graduation mandatory·Only SD Experienced candidates can apply.· Candidate should have excellent communication.· Good Knowledge of Laptop/Desktop...

  • Service Delivery Analyst

    1 week ago

    Pune, Maharashtra, India Lean IT Inc. Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Role:Service Delivery AnalystWork Location:Pune (onsite)Hire Type: ContractDuration:12 monthsNotice Period:Immediate to 30 daysYears of experience:4+ YearsShift Timing:IST Hours (Rotational)Job Description:As a member of the IT Service Delivery Operations team, the IT Service Delivery Analyst will be part of a team whose focus is on improving the...

  • Event & Client Service Manager

    1 week ago

    Pune, Maharashtra, India Plan It Out Full time ₹ 10,40,000 - ₹ 15,60,000 per year

    Company DescriptionPlan It Out offers professional and comprehensive wedding and event planning services to ensure the success of your event. From the planning and conception stage to the final delivery and execution stage, we will be by your side to help operations run smoothly. Our dedicated team is your guiding compass every step of the way, ensuring...

  • Executives

    4 weeks ago

    Pune, Maharashtra, India EXL IT service management Full time

    Job DescriptionThis role is primarily responsible to deal with B2B business where individuals may receive calls from suppliers, Technicians and will have to investigate and come out with the final solution.Primary Responsibilities:- Speak with client customer/engineers, investigate and communicate proper solutions- Input correct information's on client...

  • Drizzle IT Services

    2 weeks ago

    Pune, Maharashtra, India Drizzle IT Services Private Limited Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Salesforce B2C Commerce Cloud Developer Key Responsibilities : - Develop and customize applications on Salesforce B2C Commerce Cloud (SFCC/Demandware). - Implement and maintain storefronts, features, and enhancements using SFRA (Storefront Reference Architecture). - Collaborate with cross-functional teams (Product, UI/UX, QA, and...

  • ITOM ServiceNow Developer

    4 hours ago

    Pune, Maharashtra, India IT Company Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Candidate should have experience about 5 to 8 yearsIdeal candidate must be self-motivated with experience on Development on any ITSM / HRSD / GRC/ ITOM / ITAM and Integrations using ServiceNow.FOR HRSD DEVELOPERProven experience as aServiceNow Developerwith a focus onHR Service Delivery.Hands-on knowledge of HRSD features such asCase Management, Knowledge...

  • ServiceNow Developer

    1 week ago

    Pune, Maharashtra, India IT Company Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Need a ServiceNow Developer with extensive experience in implementing ServiceNow HRSD / ITOM/ ITAM / GRC / solutions over end to end green field implementation lifecycleCandidate should have experience about 5 to 8 yearsIdeal candidate must be self-motivated with experience on Development on ITSM / HRSD / GRC/ ITOM / ITAM and Integrations using...

  • PHP Developer

    4 weeks ago

    Pune, Maharashtra, India IT Firm Full time

    Location: Pune, Bengaluru, Chennai, Hyderabad, Gurugram Work Model: Hybrid (3 days from office)Experience Required: 10+ yearsRole Type: Individual ContributorClient: US-based multinational banking institutionNotice Period: Immediate to 21 daysRole SummaryWe are hiring a Senior PHP Developer (Individual Contributor) with over 10 years of experience in...

  • Worksoft Certify Tester

    1 week ago

    Pune, Maharashtra, India DevoTrend IT Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    Company DescriptionDevoTrend IT is a global leader in delivering end-to-end digital transformation solutions and technology services. Known for driving business transformations in both private and public sectors, DevoTrend IT provides integrated and innovative digital experiences utilizing cloud, middleware, analytics, mobility, Salesforce, Dynamics...

  • VoIP Engineer

    6 days ago

    Pune, Maharashtra, India Flightcase It Services Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    FLIGHTCASE IT SERVICESCompany Profile:Flightcase is a Network Operations Solutions Provider and a well received managed service provider. We support clientele varying from supporting network operations of niche telecom companies to managing /reporting Accounting / Data analysis tasks for companies based out of US, UK and Middle East.JD for Voice NOC &...