Cafe Operations Manager
7 days ago
Job Brief
We are looking for a Café Store Manager to oversee daily operations, lead with a servant-leadership approach, and ensure an excellent customer experience. The role involves managing staff, maintaining service and cleanliness standards, monitoring finances, and ensuring compliance with policies and health regulations.
Key Responsibilities
- Lead by example, support company values, and foster a positive team culture.
- Manage daily café operations including opening/closing, cash handling, and vendor coordination.
- Recruit, train, schedule, and supervise staff, providing coaching and support.
- Deliver outstanding customer service, handle complaints, and build customer loyalty.
- Monitor inventory levels and order supplies as needed.
- Track and analyze daily sales, expenses, and payroll using Google Sheets and advanced Excel.
- Ensure cleanliness, hygiene, and compliance with health and safety standards.
- Maintains a quality of excellence as outlined by the "8th Day Way."
Requirements and Skills
- Proven experience as a Café Manager, Store Manager, or similar hospitality role.
- Excellent communication and interpersonal skills
- Hands-on experience with coffee machines and café operations is preferable.
- Strong leadership, team management, and communication skills.
- Servant-leadership mindset with a customer-first attitude.
- Proficiency in Google Sheets and advanced Excel.
- Good math and financial management skills.
- Flexible availability, including weekends and holidays.
- High school diploma required; certification in Business Administration or Hospitality is a plus.
- Passion for coffee and creating memorable customer experiences.
Job Type: Full-time
Pay: ₹25, ₹35,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
Work Location: In person
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