Team Member
3 days ago
As a Team Member at Cutie Pie Cake Shop, you will be the face of our brand greeting customers, managing orders, assisting with cake selections, and ensuring a delightful in-store experience. This role requires strong communication, a positive attitude, and a genuine love for customer service and cakes
Key Responsibilities:
Customer Service & Sales
- Greet and assist customers warmly as they enter the shop
- Understand customer needs and recommend suitable products
- Handle in-store and phone orders, including custom cake requests
- Upsell products and suggest combos or add-ons
- Ensure customer satisfaction and manage feedback or complaints politely
Billing & POS Operation
- Handle billing and cash/card payments through POS system
- Issue receipts and maintain daily cash register records
- Ensure accuracy in billing and reporting
Product Display & Stock Management
- Arrange cakes, pastries, and items attractively in display counters
- Monitor product freshness and rotate stock as needed
- Assist with daily inventory and stock checks
Cleanliness & Shop Presentation
- Maintain a clean and hygienic counter and customer area
- Ensure all food handling complies with health and safety standards
- Restock packaging, cutlery, and display materials as needed
Order Coordination
- Coordinate with the kitchen or central bakery for order updates
- Inform customers about pick-up or delivery timings
- Assist with online/delivery app orders if applicable
Required Skills & Qualifications:
- 12th pass or graduate (any stream)
- Minimum 6 months 1 year of retail or food service experience preferred
- Strong communication skills in English and local language
- Customer-focused with a pleasant personality
- Basic computer and billing/POS knowledge
- Ability to work in shifts, weekends, and holidays
Benefits:
- Statutory benefits: PF, ESI, Paid Leaves
Staff discounts on products
Paid leaves
- Uniform provided
- On-the-job training and opportunities for growth
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