Team Member

24 hours ago

Ambalapuzha Ettumanoor Muvattupuzha, India Wondermont Industries Pvt Ltd Full time ₹ 2,50,000 - ₹ 5,00,000 per year

As a Team Member at Cutie Pie Cake Shop, you will be the face of our brand greeting customers, managing orders, assisting with cake selections, and ensuring a delightful in-store experience. This role requires strong communication, a positive attitude, and a genuine love for customer service and cakes

Key Responsibilities:

Customer Service & Sales

  • Greet and assist customers warmly as they enter the shop
  • Understand customer needs and recommend suitable products
  • Handle in-store and phone orders, including custom cake requests
  • Upsell products and suggest combos or add-ons
  • Ensure customer satisfaction and manage feedback or complaints politely

Billing & POS Operation

  • Handle billing and cash/card payments through POS system
  • Issue receipts and maintain daily cash register records
  • Ensure accuracy in billing and reporting

Product Display & Stock Management

  • Arrange cakes, pastries, and items attractively in display counters
  • Monitor product freshness and rotate stock as needed
  • Assist with daily inventory and stock checks

Cleanliness & Shop Presentation

  • Maintain a clean and hygienic counter and customer area
  • Ensure all food handling complies with health and safety standards
  • Restock packaging, cutlery, and display materials as needed

Order Coordination

  • Coordinate with the kitchen or central bakery for order updates
  • Inform customers about pick-up or delivery timings
  • Assist with online/delivery app orders if applicable

Required Skills & Qualifications:

  • 12th pass or graduate (any stream)
  • Minimum 6 months 1 year of retail or food service experience preferred
  • Strong communication skills in English and local language
  • Customer-focused with a pleasant personality
  • Basic computer and billing/POS knowledge
  • Ability to work in shifts, weekends, and holidays

Benefits:

  • Statutory benefits: PF, ESI, Paid Leaves

  • Staff discounts on products

  • Paid leaves

  • Uniform provided
  • On-the-job training and opportunities for growth

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