Senior Customer Support Executive

1 week ago

Noida, Uttar Pradesh, India TalentXO Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Role & Responsibilities

Job Details:

  • Designation: Analyst / Senior Analyst
  • Fresh graduates & experienced candidates from the healthcare industry are invited.
  • Work from Office (Night Shifts Mandatory).
  • Role involves calling & email interactions with customers, insurance companies, and patients for claims processing.
  • Immediate joiners preferred.

Experience Criteria:

  • Non-RCM Profile (BPO / KPO Experience): 0 to 24 months.
  • RCM (US Healthcare RCM Experience): More than 24 months can be considered.
  • Undergraduates: Minimum 12 months of BPO/KPO experience required.
  • Any graduate can apply (except BTech & BE).

The accounts receivable follow-up team in a healthcare organization is responsible for looking after denied claims and reopening them to receive maximum reimbursement from the insurance companies.

Essential Duties and Responsibilities:

  • Follow up with the payer to check on claim status.
  • Identify denial reason and work on resolution.
  • Save claim from getting written off by timely following up.
  • Should have sound knowledge of working on Billing scrubbers and making edits.
  • Work on Contractual adjustments & write off projects.
  • Should have good Cash collected/Resolution Rate.
  • should have calling skills, probing skills and denials understanding.
  • Work in all shifts on a rotational basis.
  • No Planned leaves for next 6 months.

Ideal Candidate

Qualifications:

  • Graduate in any discipline from a recognized educational institute.
  • Good analytical skills and proficiency with MS Word, Excel, and PowerPoint.
  • Good communication Skills (both written; verbal)

Skill Set:

  • Candidate should be good in Denial Management.
  • Candidate should have knowledge of Medicare, Medicaid; ICD; CPT codes used onDenials.
  • Ability to interact positively with team members, peer group and seniors

Perks, Benefits and Work Culture

  • 5 days working
  • Free transportation for all employees
  • Strong focus on female security (office premises & cab services)
  • 24x7 medical support at all office locations
  • Mediclaim insurance for employees & dependents
  • Term-life & personal accident insurance
  • Maternity & paternity leaves as per law
  • Day-care facility for female employees
  • R1 is a great workplace for women and an equal opportunity employer.

International Process (US Healthcare) | R1 RCM

Interview Details:

  • Interview Mode: Face-to-Face Interview
  • Walk-in Days: Monday to Friday
  • Interview Timings: 1:00 PM – 5:00 PM

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